Technical Solutions Specialist (Vinyl Application, Sales & Customer Support)

Arlon Graphics • Placentia, CA

15h • Onsite

About The Position

The Technical Solutions Specialist will provide customer-facing technical support, product testing, installation guidance, and technical content for North American Sales and Marketing. The role supports product adoption and profitable growth by resolving application challenges, enabling customer conversions, and translating field insights into practical tools and product improvements.

Requirements

• High school diploma or equivalent
• 4+ years of recent relevant experience [MUST have vinyl installation experience; vehicle wraps, vinyl applications in graphic film industry]
• Ability and availability to travel based on business needs up to 50% of time; must have valid travel documents and acceptable driving record.
• Proficiency in Microsoft Office, cloud file sharing, presentation tools, and video conference platforms such as MS Teams and Zoom.
• Strong communication skills (listening, verbal, written, presentation, inter-personal)
• Professional, organized, accurate and dependable, with sound judgment, discretion, and attention to detail.
• Move or lift up to 50lbs
• Demonstrates Arlon’s values of integrity, excellence, inspiration, teamwork, and accountability, and acts in the company’s best interest.

Nice To Haves

• Additional formal education beyond high school level.
• Experience translating manufacturing and graphics-industry insights into product development input.

Responsibilities

• Support customer on product selection, installation, troubleshooting, and performance.
• Support claim investigation for root-cause analysis and corrective action.
• Maintain expertise in Arlon and competitive graphic films, applications, and installation methods.
• Partner with Sales to address technical concerns, demonstrate proper product use, and support successful customer conversions.
• Lead product demonstrations, customer training, trade shows, and other field events.
• Create and maintain technical resources and curriculum for internal and external training purposes.
• Analyze support trends and metrics to improve product and application methods.
• Maintain departmental reporting and performance metrics and provide actionable insights.
• Analyze customer feedback to identify product, training, and support improvements.
• Conduct Arlon and competitor product validation to guide performance, launches, and improvements.
• Provide application expertise and test feedback to support product launches and improvements.
• Develop training, certification standards, and application methods based on product and field needs.
• Coordinate resources and schedules to deliver consistent training and technical events within budget.
• Effectively use approved basic generative AI and other emerging technologies to improve technical support productivity, product analysis, documentation, training content, and customer communication.
• Protect confidential customer, employee, and company information when using AI tools and comply with company requirements regarding data privacy, security, intellectual property, and acceptable AI use.
• Help Sales, customers, and internal teams adopt approved technical tools and resources, as appropriate.

Benefits

• Vacation, Sick and Holiday Pay (collectively 26 days/year)
• Great company culture (Great Place to Work certified)
• Health Insurance (Medical, Dental, & Vision)
• 401(k) Retirement Plan with company match
• Life Insurance
• Career Development Support
• Annual Bonus Pay potential

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED