Sales & Customer Solutions Specialist

The UPS Store #0318, #6132, #5901 • Santa Rosa, CA

7h • Onsite

About The Position

We are looking for a high-energy, confident, sales-driven professional to join our team at The UPS Store. This is not simply a customer service position. We are looking for someone who knows how to talk to people, uncover what they actually need, recommend the right solution, and confidently close the sale. Our customers come to us for shipping, printing, packing, mailbox services, business services, and more. The right person will recognize opportunities to turn a basic customer interaction into a larger solution—and will genuinely enjoy doing it.

Requirements

• LOVE sales and genuinely enjoy talking to people.
• Are confident approaching customers rather than waiting for them to approach you.
• Can quickly establish rapport with different types of people.
• Know how to ask questions and listen for the customer's underlying need.
• Are comfortable recommending additional services and asking for the sale.
• Are motivated by goals, numbers, and measurable results.
• Have a competitive but team-oriented personality.
• Are outgoing, energetic, positive, and personable.
• Can handle rejection without taking it personally.
• Are comfortable speaking with both individual customers and business owners.
• Take ownership instead of waiting to be told what to do.
• Are dependable, organized, and detail-oriented.
• Can multitask in a busy retail environment.
• Have strong computer and communication skills.
• Understand that great customer service and great sales go hand in hand.

Nice To Haves

• Retail sales
• Business-to-business sales
• Inside sales
• Account management
• Wireless/technology sales
• Automotive sales
• Real estate
• Insurance
• Hospitality or service sales
• Shipping/printing/mailbox services
• Any position where you were responsible for meeting sales goals

Responsibilities

• Engage customers proactively and create a welcoming, professional experience.
• Ask the right questions to understand customer needs and recommend appropriate products and services.
• Identify sales opportunities and confidently close transactions.
• Upsell and cross-sell services when they provide genuine value to the customer.
• Promote mailbox services, printing, packing, shipping, business services, and other store offerings.
• Build relationships with repeat customers and local business clients.
• Follow up with potential customers and develop new business opportunities.
• Help local businesses understand how our services can save them time and solve operational problems.
• Meet or exceed individual and store sales goals.
• Process transactions accurately and efficiently.
• Prepare shipments, packages, print orders, and other customer requests.
• Maintain a clean, organized, professional store environment.
• Handle customer concerns with confidence, professionalism, and a solutions-oriented attitude.
• Learn our products, services, pricing, promotions, and systems well enough to confidently educate customers.

Benefits

• Competitive hourly pay
• Sales incentives/commission opportunities
• Opportunity for advancement
• Performance-based recognition
• Work with a locally owned business
• Opportunity to develop valuable sales and business-development skills
• A position where your personality, initiative, and sales ability can directly impact your success

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed