Customer Support Specialist / Technical Support Specialist
Jacobs Management Group•Chicago, IL
•Hybrid
About The Position
Pathology and cytogenetics labs, from universities to pharma, depend on our client's systems. You'll install them, train the customers who use them, and get them running again when something breaks. This role involves hands-on hardware and software work, both remotely and onsite. There are two openings on a growing team, with people in place to train you. This is a relationship-building model where you support customers in their work.
Requirements
- Ability to do the job as described
- Lab application knowledge (cytogenetics or pathology)
- Strong customer communication
- A bachelor's in biology, biotech, biomedical engineering or life sciences, or equivalent experience
- Ability to work autonomously
Nice To Haves
- Lab technologists who build their own computers
- Spanish is a plus
Responsibilities
- Installing systems at customer labs and training their teams
- Troubleshooting, repairing, and maintaining hardware and software
- Providing remote support
Benefits
- Medical
- Dental
- 401k
- Voluntary benefits
- Book travel on your own card and keep the points
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
