Technical Solutions Specialist

Seequent • Denver, CO

1d • Hybrid

About The Position

At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster. We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment. We operate in 145+ countries while proudly maintaining headquarters in New Zealand.

As a Technical Solutions Specialist your primary focus will be on the technical demonstration, implementation, and support of Seequent’s key data solutions while retaining a commercial perspective throughout the customer lifecycle with a primary focus on OpenGround. This role is all about getting up close and personal with users throughout their lifecycle from customers at the pre-purchase stage through to experienced users requiring help and/or project assistance. We want to ensure our customers feel important and are well supported. Being hands-on, task orientated, and customer focused, this role is responsible for providing well rounded technical and commercial sales support, implementation services and technical support, along with great product knowledge, quick response times, analysis, problem solving, and solution finding. It will also be required for the role to assist our product and engineering teams as required.

In this role, you will have the opportunity to:

Pre-Sales Technical Support
Demonstrate solutions by matching customers' needs with appropriate products and services.
Conduct product demos and webinars while providing technical information prior to sale.
Guide product trials to ensure customers understand how to solve their specific challenges.
Marketing and Business Goals
Track customer needs and competitor movements, reporting key updates to sales and product teams.
Monitor customer satisfaction levels and actively work to improve service outcomes.
Facilitate and support product upgrades, new feature releases, and launch strategies.
Product, Domain, and Market Knowledge
Maintain expert product capability backed by a strong understanding of the Ground Investigation industry.
Test and assess emerging features with the confidence to challenge product limitations.
Capture customer feedback on product usage to share with internal business teams.
Technical Support and Expert Services
Deliver implementation and coaching to help customers adopt and integrate software solutions.
Resolve complex, repeating issues and advocate for users by reporting patterns to developers.
Bridge user communities and developers to define problems, scope solutions, and map requirements.

Requirements

• Bachelor’s or graduate degree in a relevant geoscience discipline (or equivalent industry experience).
• 5+ years of experience in geotechnical engineering, mining, or civil infrastructure, with a deep understanding of the geotechnical data value chain.
• Proven experience configuring complex data management systems.
• Ability to travel 10–20% of the time, both domestically and internationally.
• Excellent interpersonal and communication skills to develop strong, sustainable relationships with internal and external stakeholders.
• A self-starter capable of managing workloads independently to drive projects forward in a fast-paced environment.
• A team-oriented professional with strong conflict resolution skills and a balanced approach to overcoming technical challenges.
• Deeply focused on understanding user needs to consistently deliver high-value, win-win solutions.

Nice To Haves

• Technical consultancy experience is highly desirable.

Responsibilities

• Demonstrate solutions by matching customers' needs with appropriate products and services.
• Conduct product demos and webinars while providing technical information prior to sale.
• Guide product trials to ensure customers understand how to solve their specific challenges.
• Track customer needs and competitor movements, reporting key updates to sales and product teams.
• Monitor customer satisfaction levels and actively work to improve service outcomes.
• Facilitate and support product upgrades, new feature releases, and launch strategies.
• Maintain expert product capability backed by a strong understanding of the Ground Investigation industry.
• Test and assess emerging features with the confidence to challenge product limitations.
• Capture customer feedback on product usage to share with internal business teams.
• Deliver implementation and coaching to help customers adopt and integrate software solutions.
• Resolve complex, repeating issues and advocate for users by reporting patterns to developers.
• Bridge user communities and developers to define problems, scope solutions, and map requirements.

Benefits

• Competitive salary
• flexible working
• a paid day each year to volunteer
• an employee share purchase plan in most locations
• rewards & recognition program
• continuous learning and career growth opportunities
• internal engagement events
• culture & wellbeing program
• personal support resources

What This Job Offers

• Job Type: Full-time
• Career Level: Senior