Technical Solutions Assistant

JR Metal Works LLC • Kewaunee, WI

1d

About The Position

Technical Solutions Assistant
Where metal meets momentum. Where bold ideas become the products everyone else wishes they built.
Welcome to JR Metal Works, one of the fastest-rising names in American manufacturing.
We combine precision engineering, modern fabrication technology, and true craftsmanship to create custom metal products built to last. As we continue to grow, we remain deeply committed to quality, safety, and continuous improvement—on the shop floor and beyond.
At JR Metal Works, our Solutions Team is where customer needs, creative problem-solving, and manufacturing expertise come together. We are looking for a Technical Solutions Assistant who is organized, communicative, detail-oriented, and comfortable keeping multiple projects and priorities moving forward.
Position Summary
The Technical Solutions Assistant supports the Solutions and Sales teams by coordinating customer information, maintaining accurate sales and project documentation, supporting customer communication, and helping keep opportunities moving through the sales process.
This position serves as an important connection point between customers, sales, and internal teams. Success in this role requires strong follow-through, attention to detail, organization, and the ability to communicate effectively across departments.

Requirements

• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and follow through on commitments.
• Comfortable working with CRM, document management, and other business systems.
• Ability to communicate effectively with both customers and internal teams.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently while also collaborating across departments.
• Professional, positive, and customer-focused approach.

Nice To Haves

• Previous experience in sales support, customer service, coordination, administration, manufacturing, or a related field is preferred.

Responsibilities

• Customer & Sales Support including processing and coordinating purchase orders; customer meetings or project discussions, support timely and professional communication through customer requests, surveys, agreements, and other documentation as needed; maintain accurate customer records and information across company systems; and follow up on active opportunities and help ensure customer needs are communicated internally.
• CRM & System Management including maintain accurate customer, opportunity, quote, and order information; enter and update sales opportunities, RFQs, orders, and supporting documentation; maintain organized and current project records; support quote revisions and updates as opportunities develop; and ensure important customer and project information is documented and communicated appropriately.
• Pipeline & Sales Support including supporting the Sales team with pipeline organization; assist with calendar coordination and scheduling for the sales team; maintain sales tracking information, including applicable financial or margin data; communicate with internal departments to gather project and opportunity updates; and help identify outstanding follow-ups and keep opportunities moving forward.
• Communication & Coordination including monitor and prioritize incoming customer and internal communications; follow up with internal teams regarding quotes, orders, customer requests, and project updates; and ensure information does not get lost between customers, sales, and internal teams through timely and solutions-focused communication.
• Reporting & Administrative Support including prepare and distribute recurring sales and pipeline reports for reporting and decision-making; provide administrative and coordination support to the Solutions and Sales teams as needed; and assist with additional projects that support the effectiveness and organization of the Solutions Team.

Benefits

• Career Growth & Development
• Position Information Sheets provide transparency into: Performance and merit-based pay progression, Skill and responsibility milestones, Leadership growth and development opportunities, Cross-training and internal advancement paths, Training, certification, and professional development expectations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed