Technical Customer Solutions Specialist

Kelco Industries • Woodstock, IL

1d • $23 - $27

About The Position

The Technical Customer Solutions Specialist serves as a primary point of contact for customers, providing responsive service and coordinating customer requirements through the quoting and order fulfillment process. This position reviews technical specifications, prepares quotations, processes orders, monitors delivery commitments, and works closely With Engineering, purchasing, Production, and Logistics to support Customer needs.

Requirements

• High school diploma or equivalent required
• Two to five years of inside sales, account support, Customer service, or order management experience in a manufacturing environment preferred.
• Experience with industrial fasteners, cold-formed components, precision-manufactured products, or related industrial products strongly preferred.
• Experience reviewing customer drawings, technical specifications, or engineering documentation preferred.
• Experience With ERP/business systems and Microsoft Office preferred.

Nice To Haves

• associate degree in business, manufacturing, engineering technology, or a related field preferred.

Responsibilities

• Serve as the primary point of contact for assigned customers, promptly and professionally to inquiries by phone and email.
• Review requests for quotation, customer drawings, engineering specifications, and other technical requirements.
• Prepare accurate and competitive quotations using established pricing guidelines, calculating appropriate margins while supporting company profitability expectations.
• Enter and customer orders, verifying part numbers, materials, quantities, pricing, tolerances, and delivery requirements.
• Coordinate with Engineering to confirm product specifications, manufacturing capabilities, and technical requirements.
• Work with Purchasing and Production to confirm material availability, production capacity, lead times, and delivery dates.
• Monitor open orders and communicate timely updates regarding production status, delivery schedules, and potential delays.
• Proactively identify and resolve order, pricing, billing, scheduling, and delivery discrepancies in coordination with the appropriate internal departments.
• Follow up on outstanding quotations and customer inquiries to support business opportunities and maintain strong customer relationships.
• Review customer purchase orders and related documentation for accuracy and alignment with quoted requirements.
• Maintain accurate Customer profiles, quotation activity, order information, and historical part records within company systems.
• Perform other duties and special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED