Customer Solutions Specialist

ATC DRIVETRAIN LLC • Oklahoma City, OK

3d • Onsite

About The Position

The Customer Solutions Specialist OR Analyst serves as a point of contact for customers regarding order management, fulfillment, and satisfaction. This role ensures accurate and timely processing of customer orders while proactively managing shipment issues, discrepancies, and reporting. Strong attention to detail, advanced Excel skills, and data-driven insights will be key to success.

Requirements

• One year certificate from college or technical school; or three to six months related work experience and/or training; or equivalent combination of education and experience.
• Basic Computer skills required for data entry, email communication, customer portal access.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Regularly required to sit; use hands to finger, handle, or feel; and talk or hear.
• Frequently required to reach with hands and arms.
• Occasionally required to stand and walk.
• Must frequently lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision.

Nice To Haves

• Bachelor’s Degree in Business or related field
• 1-2 years of experience in customer service, order management, or a related operational role.
• Strong proficiency in Microsoft Excel (pivot tables, VLOOKUP) with the ability to analyze and transform large data sets.
• Excellent organizational, communication, and problem-solving skills.
• Experience in customer service material management, logistics including EDI communication preferred.
• Working experience with spreadsheet applications (e.g. Microsoft Excel) preferred.

Responsibilities

• Manage sales orders, including entering customer details accurately.
• Confirm POs reflected in internal ERP systems and resolve discrepancies.
• Provide confirmations and realistic promise dates for order fulfillment, adjusting timelines based on feedback from Scheduling and Purchasing.
• Communicate order changes, prioritizations, and shipping requirement updates to stakeholders.
• Send shipping documentation to customers (e.g., Bills of Lading, Packing Slips).
• Manage the discrepancy process and submit disputes related to shipment issues.
• Oversee customer ratings: review ratings, submit disputes, and coordinate performance improvement initiatives.
• Establish and maintain clear communication channels with customers, ensuring all inquiries are resolved effectively.
• Develop and distribute order and shipment reporting (daily, weekly, monthly).
• Track and report key customer performance metrics.
• Use advanced Excel skills to analyze data, identify trends, and improve operational efficiencies.
• Provide internal reporting as requested by stakeholders

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree