Technical Solutions Consultant

Nightfall AI

6h

About The Position

The Technical Solutions Consultant (TSC) is a customer-facing technical role responsible for deploying, supporting, and optimizing Nightfall’s platform across enterprise and mid-market customers. This role combines project-based Professional Services with advanced Technical Support, ensuring customers are deployed correctly, issues are resolved efficiently, and long-term platform value is realized.

Requirements

• 4+ years of experience in a Technical Support, Professional Services, Solutions Consultant, or Customer Engineering role in B2B SaaS.
• Hands-on experience with security or data platforms such as DLP, SIEM, SOAR, CASB, or cloud security solutions.
• Strong troubleshooting skills and comfort working with APIs, integrations, logs, and SaaS/cloud architectures.
• Ability to communicate complex technical concepts clearly to security, IT, and engineering stakeholders.
• Experience managing multiple customer engagements or projects concurrently.
• Strong written and verbal communication skills and a customer-first mindset.

Nice To Haves

• Experience with AI/ML-driven security tools or data classification platforms.
• Familiarity with AWS, GCP, or Azure environments.
• Experience working in a high-growth or startup environment.

Responsibilities

• Lead customer deployments and onboarding engagements, including endpoint rollout, SaaS integrations, policy configuration, and detector setup.
• Design and implement custom policies and detectors aligned to customer use cases and compliance requirements.
• Deliver administrator training, investigation workshops, and enablement sessions.
• Build and support custom technical solutions, including API integrations, SIEM/SOAR connectors, migrations, and one-off configuration work.
• Install, configure, and integrate the Nightfall platform within complex customer environments, including access controls and encryption.
• Perform policy tuning, performance optimization, and capacity planning as customer environments evolve.
• Conduct recurring health checks to reduce alert noise, improve detection accuracy, and maintain long-term deployment health.
• Act as a senior escalation point for complex or high-severity technical issues, owning problems through resolution.
• Troubleshoot advanced issues related to policy logic, false positives/negatives, integrations, and AI-driven detections.
• Partner closely with Engineering and Product to diagnose issues, provide clear repro steps, and drive platform improvements.
• Collaborate with Customer Success, Sales, and Solutions Engineering to support adoption, renewals, and expansion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees