Technical Solutions Consultant (Solutions Engineer – ITS)

Wavetronix • Ann Arbor, MI

1d • Hybrid

About The Position

Wavetronix is looking for a Technical Solutions Consultant (Solutions Engineer – ITS), also known internally as Technical Sales Support, to help solve customer technical problems and professionally guide them through the installation, training, and support of new and existing products. This role requires the ability to commute daily to the Tripoint area (where Indiana, Ohio, and Michigan meet) or near Ann Arbor, MI, with the expectation of being onsite in the Ann Arbor or Angola Office when not traveling. Travel is expected to be around 65% of the month. This position is part of a vision to foster strong in-person connections and lay the groundwork for a future physical office in the Tripoint area within the next few years.

Requirements

• 3+ years in technical sales or technical networking support
• Clear written and verbal communication skills
• Basic understanding of networking
• Previous field service experience in traffic signal/ITS cabinets
• Ability to work flexible shifts and to adapt workflow to changing project schedules
• Self-motivated and enjoy working on and with teams
• Intrinsically motivated and enjoy working with the customer
• Willing to get their hands dirty and solve the customer’s problem, document the problem, and teach others how they solved that problem

Nice To Haves

• Technical degree (EE, EET) or certifications in ITS/traffic industry

Responsibilities

• Master installation and configuration of Wavetronix core products
• Demonstrate and troubleshoot Wavetronix products
• Build positive relationships with customers
• Provide technical training (typically up to 10 people) on products as needed either in the field or in office
• Give technical presentations
• Review plans and design Wavetronix products into projects
• Conduct technical site surveys
• Provide service and customer support both in the field and over the phone
• Help manage all on site installation/configuration of products
• Diagnose errors or technical problems and determine proper solutions
• Document processes and produce timely and detailed trip reports
• Cooperate with the team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations
• Keep track of current projects and support cases in CRM
• Travel as required within and between territories
• Troubleshoot, test, repair, and service Wavetronix technical equipment
• Effectively use mobile tools and applications
• Understand and effectively communicate technical procedures and processes to customer
• Learn intersection and controller cabinet basic operation
• Perform at least 5 solo technical customer visits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree