Senior Technical Solutions Consultant

VTS • New York, NY

4h • $135,000 - $165,000 • Hybrid

About The Position

As a Senior Technical Solutions Consultant, you will be the principal technical liaison between our product, sales, and customer success teams. You will provide tailored solutions for clients in the commercial real estate sector, specifically focusing on the complex VTS Activate product landscape (including Activate, Activate Workplace, Activate Multifamily, CBRE Host, and CBRE Host Building). Your unique combination of property management experience and deep technical proficiency will help ensure that our clients maximize the value of our software.

Requirements

• Deep technical proficiency and ability to understand and communicate complex software solutions, with a strong emphasis on API integrations and technical solution delivery.
• Demonstrated expertise in the VTS Activate product suite, with a specific focus on Activate Multifamily and CBRE Host/Host Building products.
• 3+ years of experience in commercial real estate property management.
• Proficiency with property management software platforms such as Angus and Building Engines.
• Proven experience creating and delivering complex software demonstrations and sales presentations.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively across teams and with clients.
• Proven experience working with property managers, tenants, and real estate stakeholders.

Nice To Haves

• Deep experience with VTS Activate, CBRE Host, or comparable tenant experience/access control software platforms.
• Demonstrated knowledge of access control and building management systems (e.g., Kastle, CCure, AMAG, Building Engines, MRI, etc and their integration points.
• Experience with additional property management or tenant experience software platforms.
• Knowledge of commercial real estate operational workflows, including tenant relations, maintenance, and reporting.

Responsibilities

• Act as the definitive subject matter expert (SME) and technical leader for the VTS Activate suite's integration landscape and partnerships, both internally and externally (e.g., Braxos, Kastle, CCure, AMAG, etc.).
• Design and deliver advanced, in-depth technical demonstrations for prospects and clients, specifically showcasing how the VTS Activate product suite solves specific challenges.
• Provide advanced technical support during the sales process, addressing complex questions and concerns about system integrations and core functionalities, serving as the technical closer for Activate deals.
• Provide support during the sales process for qualifying opportunities with hardware requirement and implementation. Provide handover details to cross-functional stakeholders to ensure smooth implementations.
• Own the solution reporting process for VTS Activate deals, including documenting deal journals and synthesizing won/loss reasons. This reporting provides critical intelligence for the Product team (feature gaps), the Sales team (competitive analysis), and the Executive team (market/product trends).
• Lead knowledge transfer and cross-functional upskilling initiatives for the Sales, Customer Success, and Services teams. This involves supporting the creation of documentation and providing semi-formal training specific to technical discovery, deep integration enablement, and complex ongoing support for the Activate product family.
• Collaborate with clients to understand their property management workflows and identify opportunities to implement our software effectively.
• Act as a bridge between customers and internal teams, providing technical feedback to influence product development.
• Partner with the sales team to develop and execute strategies for prospect engagement and client retention.
• Partner with Clients, Product and Engineering teams to help shape API roadmap through scoping capabilities for native and third-party applications.

Benefits

• Competitive compensation
• Comprehensive health benefits (including dental and vision)
• Pre-tax commuter benefits
• 401(k) plan
• Quarterly happy hours
• Wellness events
• Clubs
• Team lunches
• Education stipend
• Equity packages
• Flexible PTO policy
• Generous family leave program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed