Technical Services Specialist
About The Position
The Technical Services Specialist will be responsible for various tasks within the Technical Services Department and Laboratory. This role involves data entry for case and warranty information, maintaining databases, learning product lines, and responding to technical inquiries from internal teams. The specialist will also assist in developing new processes, participating in business development projects, and providing/receiving training. In the lab, responsibilities include executing and evaluating testing, reporting on results, and maintaining test equipment. Special projects as requested by management are also part of the role.
Requirements
- General computer skills – Email, Microsoft Office (Word, Excel, Power Point), databases
- Works well in a team environment as well as individually
- Basic understanding of electrical concepts
- Motivated self-starter
- Detail-oriented with strong organizational skills
- Strong communication skills, written and verbal
Nice To Haves
- College degree or equivalent work experience preferred
- Tile Installer / Construction - at least five years’ experience preferred
- Project Management experience desired
Responsibilities
- Responsible for data entry of case information
- Responsible for data entry of warranty information
- Maintain multiple warranty databases for products
- Data entry for multiple associated databases (TINA, Maximizer, etc.)
- Learn product lines and product applications
- Receive and validate technical inquiries from Sales, Marketing, and Education Teams
- Respond to technical inquiries, with assistance from Technical Services Team, Product Development Team, Product Management, and/or Director of Technical Services when required
- Draft TINA Database entries for common questions and technical updates
- Maintain administrative files with respect to deadlines and schedules of projects and activities
- Participate in development of new, and improvement of existing, Technical Services processes
- Participate in Schluter business development projects, as required
- Participate in training as required (receiving and providing)
- Special projects, as requested by management
- Participate / execute laboratory testing in accordance with industry standards or as required by “custom” testing
- Evaluate testing data and provide reports based on results
- Work with Lab personnel and in laboratory to maintain DITRA-HEAT test equipment
Benefits
- Generous PTO
- 10 Paid Holidays
- Medical, Dental, Vision Insurance
- Guaranteed Biannual Bonuses
- 401k with Company Match
- Company Paid Life Insurance
- Annual Raises
- Room for Advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
