CTI Technical Services Specialist
About The Position
AFB International is a global science and technology leader in pet food palatability, developing and manufacturing innovative liquid and dry palatability enhancers. As part of Ensign-Bickford Industries, Inc., AFB International operates globally, partnering with pet food manufacturers. The company is seeking a CTI Technical Services Specialist to join their North America Customer Technical Insights (CTI) team. This role is for a technically minded, customer-focused professional who enjoys combining science, innovation, and collaboration. The specialist will be part of the customer-facing R&D team, applying scientific expertise in palatant formulation to support business growth, customer success, and product innovation. They will collaborate with internal teams (Sales, Marketing, Quality, Regulatory, R&D) and directly with customers to solve technical challenges and develop tailored solutions. The role reports to the Head of Customer Technical Insights – North America and offers opportunities to work on global projects, present at industry conferences, support customer visits, and influence future product development.
Requirements
- Bachelor's or Master's degree in Food Science, Food Technology, Animal Nutrition, or related field
- 3+ years of experience in the food or feed ingredient industry
- Experience in Technical Applications, R&D, or Customer Technical Service
- Fluent English communication skills and comfort working in an international environment
- Strong analytical and problem-solving abilities
- Excellent organizational and documentation skills
- Ability to manage multiple priorities in a fast-paced environment
- Collaborative mindset with strong teamwork and networking skills
- Customer-focused approach with an innovative and entrepreneurial mindset
- Strong communication and presentation skills
- Comfortable working cross-functionally with Sales and R&D teams
Responsibilities
- Provide customers with technical expertise related to palatant applications and documentation
- Conduct laboratory trials, shelf-life assessments, and product safety testing
- Prepare technical reports and manage product specifications
- Collaborate internally with Regulatory, Quality Assurance, and Dry/Wet Portfolio teams to support customer requests
- Coordinate customer complaint investigations and route issues to appropriate departments
- Support complex technical inquiries and problem-solving initiatives
- Manage customer sample shipments and oversee transitions from sample phase to production
- Develop and maintain team dashboards and technical documentation
- Partner with interdisciplinary teams to drive project success
- Work directly with customers to understand operational needs and solve technical challenges
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
