Technical Services Specialist

Arktura LLC • Carson, CA

9d • Onsite

About The Position

Reporting to the Technical Services Manager, the Technical Services Specialist provides technical expertise and field support for Arktura systems by advising customers, contractors, and internal teams on product specifications, installation methods, and issue resolution. The incumbent contributes to successful project execution and sales growth by delivering practical installation solutions, supporting training efforts, and providing actionable feedback to product development and engineering teams.

Requirements

• Ability to read and interpret shop drawings, specifications, installation instructions, and assembly details.
• Working knowledge of construction practices, installation methods, and jobsite coordination.
• Hands-on ability to troubleshoot product installation, fit, finish, alignment, and system performance issues.
• Understanding of architectural products (ceilings, walls, facades, specialty systems).
• Familiarity with lighting systems and controls, including: DMX, DALI, 0–10V, TRIAC, ELV LED drivers and power supplies
• Ability to read and interpret electrical schematics and lighting control documentation.
• Knowledge of NEC (National Electrical Code) requirements.
• General understanding of manufacturing and product application in the built environment.
• Strong problem-solving and analytical skills (practical, field-based solutions)
• Effective verbal and written communication skills with both technical and non-technical audiences
• Ability to train and educate customers, contractors, and internal teams
• Strong customer service orientation and responsiveness
• Ability to build relationships and collaborate cross-functionally (Sales, Engineering, Operations)
• Adaptability and situational judgment in both office and field environments
• Strong organizational and time management skills, including ability to manage multiple projects or site issues
• Attention to detail in reviewing drawings and specifications
• Ability to work independently with moderate supervision while exercising sound judgment
• Technical training, trade certification, apprenticeship, or equivalent hands-on experience in a relevant discipline required.
• 5–7 years of experience in construction, architectural products, lighting/electrical systems, or related field.
• Hands-on field experience supporting installation, commissioning, or troubleshooting required.

Nice To Haves

• Associate or bachelor’s degree in construction management, engineering, architecture, or related field preferred.
• Experience supporting architectural systems and/or lighting/electrical components preferred.
• Experience working directly with contractors, installers, and project teams on job sites preferred.
• OSHA 10 or OSHA 30 certification
• Journeyman Electrician license or electrical apprenticeship experience
• Lift certification (e.g., scissor lift, boom lift)

Responsibilities

• Serves as a technical subject matter expert on installation methods, product applications, and system performance.
• Provides pre- and post-sale technical support to sales teams, customers, contractors, and project managers.
• Analyzes installation challenges and recommend practical, cost-effective solutions in field and office environments.
• Reviews shop drawings, specifications, and installation instructions to ensure constructability and product alignment.
• Delivers training to internal teams, contractors, and customers on system installation and best practices.
• Supports product development and continuous improvement by identifying field issues, trends, and enhancement opportunities.
• Participates in job site visits to troubleshoot issues, validate installation methods, and support project success.
• Assists in resolving claims, complaints, and field performance issues.
• Builds and maintains effective working relationships with architects, designers, contractors, and internal stakeholders.
• Collaborates cross-functionally with Sales, Engineering, and Operations to support project execution and customer satisfaction.

Benefits

• 401k with employee match
• robust health care options
• paid time off
• professional development
• casual dress code
• free snacks
• quarterly events
• community service activities
• access to 100’s of discounts, specialty savings and voluntary benefits through LifeMart such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree