Technical Services Scheduler

ATS Automation•Cambridge, ON

2d•CA$35 - CA$47•Hybrid

About The Position

The Services Scheduler for After Sales and Service team will be responsible for scheduling the deployment of technical personnel for the execution of service projects within the Cambridge Life Sciences Division, which will include travel deployments to customer site as well as load balancing the team when they are not traveling. This role requires working closely with Applications Engineering Manager, Project Managers, Team Leads, Shop Managers & our Global Service Partners.

Requirements

A post-secondary diploma or degree specializing in technology, engineering or equivalent.
The successful candidate is an excellent communicator, who displays professionalism, leadership, and well-developed interpersonal skills.
Possesses the ability to collaborate with a multi-disciplined engineering team.
5 years’ experience in road service and/or project coordination or resource scheduling in a dynamic environment.
Fluent in English, written and oral.
Possesses excellent time management skills and can coordinate multiple projects.
Resilient, calm under pressure, self-driven, attentive to detail, consistent.
Proficient with Microsoft software tools including Word, Excel and PowerPoint, etc.

Nice To Haves

Leadership and Project Management experience is an asset.
Experience scheduling service staff in a local or international context is considered a strong asset
Strong background/education in lean process, procedure, and manufacturing practice would be an asset.
Driven continuous improvement mentality and experience with conducting problem-solving exercises, root cause analysis and successful implementation of initiatives would be an asset.

Responsibilities

Reviewing requests to schedule and assign technical service personnel to projects with the intent to meet schedules and budget
Create and manage the resource schedule and loading for all projects.
Manage our incoming quoting requests, assign personnel & follow up with assignees to meet deadlines.
Collaborate with Project Managers, functional managers, other ATS divisions to ensure that the right resources are provided to fulfill resource requests.
Maintain visibility of project status, (on schedule, not on schedule) so that accurate delivery dates can be predicted
Utilize the Oracle system to schedule and support the distribution of project information assigned.
Run Bi-Weekly Scheduling Overview with Leaders.
Publish weekly utilization reports to the Management team.
Independently problem solve and manage the assignment of technical services staff to available work ensuring adequate skillset to complete the work
Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct
Other duties as required by the manager

Benefits

Compensation: $34.62 - $47.20/ hour
Annual Performance-Based Incentive Bonus
5% RRSP match
Stock purchase plan
Benefits package (health and dental) + $600 health spending account
Half-Day Fridays
Working on challenging engineering projects.
Continuous learning and career growth with global mobility opportunities.
A chance to contribute to something bigger - advancing the future of healthcare through automation.
Competitive starting salaries
overtime pay eligibility
paid vacation
Employee Incentive Bonus program
comprehensive health and dental benefits including Lifestyle Spending Account
5% RRSP matching program
optional Employee Share Purchase Program