Department Scheduler - Linguistic Services

Providence•Seattle, WA

About The Position

Take on a key role at the heart of our operations by managing daily scheduling activities using a multi‑line phone system and a computerized database. In this position, you will respond to Swedish Medical Center requests for interpreters, screen incoming requests for service eligibility, review daily unassigned requests, and assign them to the appropriate service providers. You’ll also help identify service gaps and offer customers clear guidance on the structure and service levels of Linguistic Services, including how to request or cancel interpreter services. You will play an important part in strengthening our systems by providing feedback on software parameters, periodically evaluating the efficiency and effectiveness of assignment processes, procedures, and guidelines, and recommending improvements to both computerized and manual systems to enhance overall performance. Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team at Swedish Linguistic Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

2 years of experience as a scheduler/dispatcher or equivalent experience
Demonstrated experience working with diverse cultural and socio-economic backgrounds showing sensitivity to cultural differences and concerns

Nice To Haves

Associate's Degree in Social services, business, or related field
Experience in a social service or medical environment; preferably related to providing interpreter services to the public or working with limited English speaking population
Experience with contracts

Responsibilities

Managing daily scheduling activities using a multi-line phone system and a computerized database.
Responding to Swedish Medical Center requests for interpreters.
Screening incoming requests for service eligibility.
Reviewing daily unassigned requests and assigning them to the appropriate service providers.
Identifying service gaps.
Offering customers clear guidance on the structure and service levels of Linguistic Services, including how to request or cancel interpreter services.
Providing feedback on software parameters.
Periodically evaluating the efficiency and effectiveness of assignment processes, procedures, and guidelines.
Recommending improvements to both computerized and manual systems to enhance overall performance.