Scheduler-Associate Therapy Services

UT Health San Antonio • San Antonio, TX

1d

About The Position

Under direct supervision, this role is responsible for providing all elements of scheduling and registration support to a clinic. This includes telephonic support, scheduling appointments, documenting patient messages, maintaining physician schedules, entering referrals, informing patients of financial obligations, and coordinating interpreter services. The role also involves verifying and updating registration and insurance information, managing message flow, and assisting patients with questions or concerns. Additionally, the position may provide backup support to the front desk or log into the call center when clinics are short-staffed. The role requires adherence to the UT Health Way mission, vision, and patient promise, demonstrating analytical and creative thinking, proficiency in computer skills, and excellent communication abilities.

Requirements

• Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way
• Demonstrates analytical thinking – this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner
• Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way
• Proficient computer skills using Microsoft Office and database programs
• Excellent verbal, written and interpersonal communication skills
• Ability to prioritize messages based on urgency

Responsibilities

• Provides telephonic support to the clinic
• Schedules appointments
• Documents patient messages
• Maintains physician schedule/template
• Enters referrals
• Informs patients of financial obligations such as copay/balances
• Coordinates interpreter services
• Verifies and/or creates all elements of registration and insurance information for established or new patients at each point of patient contact, updating when necessary
• Streamlines the message management process by documenting requests in the system; gathers all information appropriately and prioritizes messages based on urgency
• Assists patients with any questions or concerns
• Attempts to resolve all patient issues or concerns prior to them becoming patient complaints
• If unable to fully respond to patient, contacts someone to assist patients
• Provides backup support/coverage to front desk
• May be assigned to log into call center (ACD) when specific clinics are short staffed
• Performs all other duties as assigned

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed