Technical Services Representative, Industrial Wood - Los Angeles, CA

Sherwin-Williams•Los Angeles, CA

3d•$94,607 - $123,031•Onsite

About The Position

The Technical Services Representative (TSR) interacts with customers or Sherwin-Williams (SHW) facilities by traveling in the field to provide product and application support and information. The TSR ensures the best technical service possible, answers customers' technical or scientific questions regarding product or service, and operation or maintenance, including application and equipment. The TSR converses with customers to obtain information, identify problems, and provides technical assistance and solutions. The TSR liaises between technical, sales, and operations (plants and facilities). The TSR troubleshoots and/or refers complaints of product or service issues to appropriate functions for investigation and resolution. The TSR coordinates customers' service needs with other departments as required to ensure a customer-centric focus, resolves complaints about product and application, and explains how to use product or service correctly. The TSR is familiar with technical processes, business processes, and current trends in the industry.

Requirements

Must be able to travel at least 50% of the time throughout Los Angeles, CA and other areas as required.
Must be familiar with technical processes, business processes, and current trends in the industry.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Responsibilities

Provide product and application support and information to customers or Sherwin-Williams facilities.
Answer customers' technical or scientific questions regarding product or service, and operation or maintenance.
Troubleshoot and/or refer complaints of product or service issues to appropriate functions for investigation and resolution.
Coordinate customers' service needs with other departments.
Resolve complaints about product and application.
Explain how to use product or service correctly.
Liaise between technical, sales, and operations (plants and facilities).