Technical Services Representative, Industrial Wood - Denver, CO

Sherwin-Williams•Denver, CO

3d•$81,867 - $106,463•Onsite

About The Position

The Technical Services Representative (TSR) interacts with customers or Sherwin-Williams (SHW) facilities by traveling in the field to provide product and application support and information. The TSR ensures the best technical service possible by answering customers' technical or scientific questions regarding product or service, operation, maintenance, application, and equipment. The TSR converses with customers to obtain information, identify problems, and provides technical assistance and solutions. The TSR liaises between technical, sales, and operations (plants and facilities). The TSR troubleshoots and/or refers complaints of product or service issues to appropriate functions for investigation and resolution. The TSR coordinates customers' service needs with other departments as required to ensure a customer-centric focus and resolves complaints about product and application, explaining how to use the product or service correctly. The TSR is familiar with technical processes, business processes, and current trends in the industry.

Requirements

Must be able to travel at least 50% of the time throughout Denver, CO and other areas as required.
Must be able to access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised.
A review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.

Responsibilities

Provide product and application support and information to customers or Sherwin-Williams facilities.
Answer customers' technical or scientific questions regarding product or service, operation, maintenance, application, and equipment.
Obtain information from customers, identify problems, and provide technical assistance and solutions.
Liaise between technical, sales, and operations (plants and facilities).
Troubleshoot and/or refer complaints of product or service issues to appropriate functions for investigation and resolution.
Coordinate customers' service needs with other departments.
Resolve complaints about product and application, explaining how to use the product or service correctly.
Stay familiar with technical processes, business processes, and current trends in the industry.