Technical Services Representative
About The Position
The Technical Services Representative profiles hazardous and non-hazardous waste and serves as the primary point of contact with disposal facilities, coordinating waste approvals, transportation logistics, and customer service. The role also supports inside sales, billing, and administrative functions for assigned location(s), and reports to Technical Services management. The position supports safe, compliant waste approval and disposal by reviewing waste classification information, advising team members and customers on applicable regulations, coordinating with disposal facilities, and maintaining waste documentation. It also coordinates customer service, sales support, transportation and service scheduling, work orders, billing preparation, account management, reporting, and job walks as needed. The hourly pay range is $23.29–$37.19.
Responsibilities
- Follow health and safety policies, processes, and practices, keeping Health and Safety the top priority.
- Educate team members and customers on local, state, and federal regulations, including RCRA and TSCA, to support proper waste approval and disposal.
- Review analytical and waste classification data for team members and customers.
- Determine appropriate Class I, II, and III landfills for hazardous waste disposal.
- Interface with disposal facilities to schedule and finalize waste approvals.
- Administer and maintain waste profiles, job log tracking, manifests, labels, and land ban documentation.
- Serve as a primary contact for client inquiries and service coordination, communicating professionally and promptly with customers and internal teams.
- Manage customer needs for hazardous and non-hazardous waste disposal, transportation, and environmental field services.
- Provide inside sales and technical support for waste disposal, transportation, and environmental field services as needed for assigned locations.
- Support Industrial Sales Representatives with customer sales, including proposal development, presentations, and sales materials.
- Prepare quotes for transportation and disposal services.
- Manage logistics for hazardous and non-hazardous waste shipments.
- Coordinate service scheduling according to customer needs and operational capacity, communicating updates among field teams, operations, and clients.
- Review, enter, and manage work orders in NetSuite ERP and WasteLinq EOS, recording and communicating details to Operations and Finance for accurate service completion and billing.
- Maintain accurate client, pricing, and job data across systems to support data integrity, billing, and reporting accuracy.
- Manage accounts payable and receivable for assigned locations.
- Reconcile completed job packets against Uniform Hazardous Waste Manifests, Bills of Lading, work orders, and supporting documentation before invoicing; verify quantities, profiles, disposal facilities, pricing, labor, transportation, and disposal charges against the completed work.
- Identify and resolve discrepancies with Operations, Field Personnel, Transportation, and Billing before releasing a job for invoicing.
- Maintain complete, accurate, and organized documentation across internal systems to support audit readiness.
- Assist in preparing customer reports, annual summaries, and daily Branch Revenue Reporting.
- Complete job walks for waste lab packing and consolidation as needed.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
