Technical Services Representative

Boon Edam•Lillington, NC

3d•Hybrid

About The Position

Provide technical support for installation, service, and maintenance of equipment to regional managers, distributors technicians, and end-user customers. Boon Edam is a global market leader in entry solutions with offices across the world. Although we currently employ over 1400 people worldwide, we remain a family company at heart. We are proud that a large number of our people have been with us for over a decade. They have joined us at the start of their career and have developed themselves with us through our internal training and career development programs. We are characterized by our drive and dedication; drive to create the most premium entry solutions and dedication towards the company, our colleagues, and our customers. We take that extra step to make sure our clients are fully satisfied with our service and expect our staff to show the flexibility needed to achieve this.

Requirements

Two year degree in Electrical/Electronic Theory or Plant Maintenance, or similar. Or two years similar field experience
Must hold a current U.S driver license and be capable of obtaining a US passport for international travel
Electrical skills, low voltage electronics and high voltage electrical theory
Ability to read and understand electrical schematics
Electrical circuit trouble shooting abilities
Strong mechanical skill knowledge with excellent capability in reading and understanding mechanical and construction drawings
Familiarity with use of hand tools such as cordless drill, hammer, levels, voltage meter, etc.
Strong communication skills in the following areas: Phone etiquette, active listening, verbal and written communication in English (fluency in Spanish not required but a plus)
Position requires use of headset/microphone
Must be able to sit for long periods of time
Detailed oriented
Microsoft Office skills, PC and Internet Explorer knowledge
Customer focused
Ability to work remotely will be approved at the manager’s discretion

Nice To Haves

Fluency in Spanish

Responsibilities

Provide technical product service and support via telephone, face to face, and written communication to resolve any emerging problems that our customers (internal and external) might face with accuracy and efficiency
Resolve product problems by clarifying the customer’s complaint; determining the cause of the problem/troubleshooting; selecting and explaining the best solution to solve the technical issue
Record and track support activities for record keeping metrics
Follow standard processes and procedures
Occasional travel (less than 5% of the time) for service support may be required throughout the United States, South and Central America assisting with the installation and service of Boon Edam products
Provide service and material quotations to customers
Provide webinar training to distributors and end users
Provide regional trainings in person to techs and sales
Enter parts orders as required