Technical Field Services Representative

KEEN Footwear•Ontario, Canada, ON

4h•CA$60,000 - CA$64,000•Onsite

About The Position

The Technical Field Service Representative is a brand ambassador, providing best in class service to KEEN partner retailers by delivering product training to retail staff, support consumer-facing activations and demonstrations, and collaborates with internal teams to ensure consistent communication and effective field execution. This role supports all categories of business, including running, trail running, hiking, outdoor activities and other lifestyle activities. This role also requires coordination with the marketing team to roll out activation kits and in-store advertising to accounts. This role develops strong relationships with retail partner staff by consistently delivering excellent service, helping with in store event needs, and activating community events.

Requirements

Bachelor's Degree in Marketing or related field preferred.
Minimum two (2) to three (3) years experience in events, marketing customer service and/or retail required.
Experienced in Footwear Industry preferred.
Any equivalent combination of experience and education which clearly indicates the ability to perform the essential functions of the position may substitute on a year for year basis.
Self-directed with the ability to work in a fast-paced, dynamic environment.
Strong ability to converse with a vast range of consumer demographics, conveying technical information in layman’s terms.
Demonstrates confidence and effectiveness in public speaking and in building productive new relationships.
Available to work occasional weekends and travel for extended periods of time.
Demonstrates a passion for the outdoors, including running, trail running, hiking, and other lifestyle activities.
Must be willing to travel regionally and nationally.
Must maintain valid driver's license and meet company MVR requirements.
Candidates should have reliable access to a personal vehicle, along with a valid driver’s license and appropriate auto insurance.

Responsibilities

Drives sell-through at retail partner locations by educating staff on the brand, KEEN values, product features, technical information, footwear 101, digital training tools, etc.
Distributes and installs seasonal POP activations kits and materials at retail locations, ensuring consistent brand storytelling across the Canadian region.
Coordinates with the marketing team to ensure digital training programs and strategy executed seamlessly.
Supports key partner retailers with in-store selling and promotional activities during sales events, grand openings, and seasonal kick offs.
Provides onsite support for customer-facing experiences across the country, engaging and exciting fans about KEEN values and products.
Provides market feedback including photos, comments from retail staff and fans, and competitor insights using internal feedback software.
Organizes and conducts demo events during seasonal launches, highlighting key product initiatives.