Technical Services Representative

BERETTA USA CORP • Accokeek, MD

1d • Hybrid

About The Position

The objective of the Technical Support Representative (TSR) is to perform multi-faceted duties as both a customer support specialist and gunsmith. These duties entail: resolving customer service issues, including firearms technical and repair inquiries, consumer-direct retail customer issues, making recommendations to customers regarding selection/purchasing of Beretta products, use and care of Beretta products after purchase and servicing firearms. As required, attends shooting events/shows and provides customer support and gunsmithing support. Initially performs gunsmithing duties in an apprenticeship role with the potential to advance to a master gunsmith role.

Requirements

• Minimum of 1-year customer service experience
• High school diploma or GED required.
• Ability to safely handle, disassemble/reassemble and verbalize use/troubleshooting of firearms
• Manual dexterity to perform intricate repairs.
• Lifting and transporting up to 50 pounds (boxes of guns, equipment, etc.)
• Bending, stooping and reaching to obtain parts and products.
• Eligibility to work in the U.S.

Nice To Haves

• Extensive knowledge and use of firearms strongly preferred.
• Experience with the function/handling of firearms and ammunition strongly preferred.
• Minimum of 1-year experience with the sporting goods industry.
• Gunsmithing experience preferred

Responsibilities

• Responds to telephone, mail, email, and fax inquiries involving products, services, and accessories.
• Makes recommendations as to the type of firearms/ammunition to be purchased or used.
• Assists customers in returning firearms for repair by providing shipping, packing and other instructions.
• Performs gunsmithing duties under the supervision of the Service Department.
• Performs gun “check-in” functions in support of the service department
• Attends shooting events and shows in both a technical support and gunsmithing role.
• Assists with other projects as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED