Technical Services Representative (Travel Required)
About The Position
The Technical Services Representative is responsible for performing field inspection, investigation, and service work on all types of windows manufactured by Quaker throughout the United States. This will encompass, but is not limited to, evaluating, removing windows and doors for repair, and disassembling whole or parts of windows and doors for repair. Overnight travel is a significant requirement. Meal per diems are given and hotel charges are covered. The Technical Services Representative is also responsible for preparing required documentation and reporting for all jobsite visits.
Requirements
- Must have a minimum of 2 years of experience as a field service technician or similar role
- Must have a proficient mechanical comprehension of windows and doors
- Must be comfortable with heights and working off lifts
- Must have a valid Class E driver's license and a safe driving record
- Safely operate a motor vehicle
- Proficient and safe use of hand and power tools
- Must be able to use navigation tools
- Observe safety and security policies and procedures, including proper use of Personal Protective Equipment; report potentially unsafe conditions; and use equipment and materials properly.
- Follow job-specific safety requirements such as Ladder Safety, Power and Manual Tool Safety, Lift and Scaffold Safety.
- The individual must follow all safe driving laws and any on-site safety requirements.
Nice To Haves
- High school diploma or a passed General Education Development test required
Responsibilities
- Travel to job sites to meet clients
- Review service order
- Perform on-site inspection and diagnosis of window or door concerns
- Professionally greet and communicate with customers
- Identify and troubleshoot moderate to complex issues
- Repair products
- Safely use hand and power tools
- Prepare required documentation and reporting for all jobsite visits
- Prompt and regular attendance at an assigned work location.
- Interact and communicate with employees and customers in an appropriate manner.
- Availability on site to confer with staff members with whom the employee must interact on a regular basis.
- Review and analyze data and information concerning service needs.
- Plan, prioritize and monitor repair activities.
- Complete assigned tasks/projects in a timely manner.
Benefits
- Meal per diems are given
- Hotel charges are covered
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
