Customer Technical Services Representative

Silgan Containers•Cherry Township, MN

11d•Hybrid

About The Position

Silgan Containers is seeking a Customer Technical Services Representative with a strong background in Food Science, Microbiology, Chemistry, or related biological sciences to support our customers and manufacturing teams. America’s largest metal food packaging producer, committed to sustainability, food safety, and innovation. We partner with leading food brands to ensure safe, reliable, and high-performance packaging solutions. At Silgan Containers, we combine science, manufacturing excellence, and customer partnership to protect the foods families rely on every day.

Requirements

Bachelor’s degree in Food Science, Microbiology, Chemistry, Biological Sciences, Packaging Science, or related scientific discipline.
Strong understanding of food processing, thermal processing, microbiological principles, food safety systems such as HACCP, and regulatory standards.
Strong analytical and problem-solving skills, with the ability to interpret laboratory data and production results.
Excellent communication skills to translate scientific findings into practical solutions for customers.
Willingness to travel domestically up to 25 percent annually.

Nice To Haves

Experience in food manufacturing, food quality assurance, R&D, or technical service within a food or packaging environment preferred.

Responsibilities

Serve as the scientific and technical expert supporting food manufacturers in packaging performance, food safety, and quality assurance.
Partner with customers and internal plant teams to evaluate container performance in food applications, including processing, thermal treatment, shelf stability, and storage conditions.
Investigate and resolve product performance concerns through root cause analysis, laboratory testing, and on-site evaluation.
Lead packaging trials and validation activities related to food compatibility, microbiological integrity, and regulatory compliance.
Support new product launches by assessing material performance, food interactions, and processing requirements.
Provide technical education to customers regarding metal food packaging, food safety standards, and regulatory considerations.
Contribute to continuous improvement initiatives focused on food quality, safety, and sustainability.