Customer Services Representative
About The Position
The Customer Service Specialist will partner with Account Managers to empower our sales team and ensure alignment for our client base. This role focuses on resolving customer account needs and fostering long-term satisfaction through dedicated service and coordination. This position is centered on nurturing existing relationships and supporting the Sales Team. Partner with Account Managers to provide seamless service to our professional community. Ensure alignment on customer account needs by resolving inquiries promptly and thoughtfully. Collaborate with internal teams to maintain excellent records and account health. Provide meaningful assistance to ensure clients feel supported and heard. Advance internal processes to improve the overall customer journey. Foster a sense of partnership across departments to resolve complex inquiries efficiently. Maintain a collaborative and team-oriented approach to daily office operations. Some travel required within the region.
Requirements
- High school diploma or equivalent; college degree preferred.
- Minimum of 3 years’ experience in customer service, preferably in industrial gases and welding supplies or similar industrial products.
- Must be able to work overtime and occasional weekends to meet operational deadlines.
- Moderate business travel required.
- Must have reliable transportation.
- Possess proficient computer skills (i.e. Word, Excel, Outlook, and database programs).
- Ability to enter and extract data into and out of a computer.
Nice To Haves
- 2-3 years current hands-on experience with SAP (or similar ERP) strongly desired.
Responsibilities
- Partner with Account Managers to provide seamless service to our professional community.
- Ensure alignment on customer account needs by resolving inquiries promptly and thoughtfully.
- Collaborate with internal teams to maintain excellent records and account health.
- Provide meaningful assistance to ensure clients feel supported and heard.
- Advance internal processes to improve the overall customer journey.
- Foster a sense of partnership across departments to resolve complex inquiries efficiently.
- Maintain a collaborative and team-oriented approach to daily office operations.
Benefits
- Medical, Dental, Vision, Life, AD&D, and Disability Insurance
- 14-week paid child birth benefit
- 401(k) Retirement Plan with company match
- Tuition Assistance
- Paid Holidays
- Vacation
- Sick time
- Employee Assistance Program (EAP)
- Pre-tax commuter transportation benefit
- Parental leave
- Floating holidays
- Jury duty and funeral/bereavement leave
- Discounted college tuition for eligible employees’ dependents
- Airgas Scholarship Program for dependent children
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
