Technical Services Representative (Travel Required)

Quaker Windows•Freeburg, MO

7d•Onsite

About The Position

The Technical Services Representative is responsible for performing field inspection, investigation, and service work on all types of windows manufactured by Quaker throughout the United States. This will encompass, but is not limited to, evaluating, removing windows and doors for repair, and disassembling whole or parts of windows and doors for repair. Overnight travel is a significant requirement. Meal per diems are given and hotel charges are covered. The Technical Services Representative is also responsible for preparing required documentation and reporting for all jobsite visits.

Requirements

Must have a minimum of 2 years of experience as a field service technician or similar role
Must have a proficient mechanical comprehension of windows and doors
Must be comfortable with heights and working off lifts
Must have a valid Class E driver's license and a safe driving record
Safely operate a motor vehicle
Proficient and safe use of hand and power tools
Must be able to use navigation tools
High school diploma or a passed General Education Development test required
Attention to Detail
Customer Service Focused
Professionalism
Team Based Mindset
Reading and Comprehension Skills
Communication Proficiency & Listening
Safety Focused
Regularly lift and/or carry objects weighing up to 75 pounds, and occasionally lift and/or move more than 125 pounds through team lift
Work shifts of at least 8-10 hours, and occasionally longer, for 5 days each week
Stand for prolonged periods, and Bend, climb, twist or balance; and stoop, kneel, crouch, crawl or pull as necessary.
Vision abilities required by this job may include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Be able to work in a constant state of alertness and in a safe manner.

Responsibilities

Travel to job sites to meet clients
Review service order
Perform on-site inspection and diagnosis of window or door concerns
Professionally greet and communicate with customers
Identify and troubleshoot moderate to complex issues
Repair products
Safely use hand and power tools
Prepare required documentation and reporting for all jobsite visits
Prompt and regular attendance at an assigned work location.
Interact and communicate with employees and customers in an appropriate manner.
Availability on site to confer with staff members with whom the employee must interact on a regular basis.
Review and analyze data and information concerning service needs.
Plan, prioritize and monitor repair activities.
Complete assigned tasks/projects in a timely manner.
Observe safety and security policies and procedures, including proper use of Personal Protective Equipment; report potentially unsafe conditions; and use equipment and materials properly.
Follow job-specific safety requirements such as Ladder Safety, Power and Manual Tool Safety, Lift and Scaffold Safety.
Follow all safe driving laws and any on-site safety requirements.