Technical Services Repair Technician

Diamond Assets•Milton, WI

About The Position

The Technical Services Repair Technician is a production-floor role responsible for inspecting, repairing, erasing, and dispositioning devices for resale or recycling. The technician performs basic IT repairs on laptops and desktops, validates data erasure, verifies storage destruction, and sorts and palletizes recycled units. The role requires technical knowledge, attention to detail, and an understanding of data security standards so devices are handled with integrity. The technician works closely with the Technical Services Processing Supervisor to prioritize workflow and resolve issues. The role suits a hands-on, reliable, detail-oriented person who can work in a fast-paced production environment where accuracy and throughput are equally important. The position reflects Diamond Assets’ core values of Teamwork, Flexibility, Service, Integrity, and Innovation. The person in this position is expected to continue learning, growing, and contributing in a fast-changing, highly productive work environment, with strong expectations for communication, teamwork, and problem-solving.

Requirements

High school diploma or GED.
At least 1–2 years of experience as a technology repair technician or in a similar hands-on IT role.
Strong knowledge of laptop and desktop hardware components and common failure points.
Familiarity with macOS, Windows, ChromeOS, and Linux operating systems.
Understanding of NIST 800-88 data sanitization guidelines and erasure verification processes.
Knowledge of storage destruction methods and chain-of-custody documentation.
Strong attention to detail and commitment to accuracy.
Strong problem-solving and analytical skills.
Ability to work independently while maintaining quality and meeting deadlines.
Strong written and verbal communication skills.
Team-oriented, positive, and collaborative approach.
Ability to thrive in a fast-paced, high-volume production environment.
Ability to lift up to 50 lbs.
Ability to stand for extended periods and perform repetitive tasks.

Nice To Haves

Experience in an ITAD, refurbishment, or production/warehouse environment.
Knowledge of Apple products and common repair workflows.
Basic familiarity with networking concepts, including LAN and Wi-Fi.

Responsibilities

Perform diagnostic assessments to identify hardware and software issues on laptops and desktops.
Troubleshoot common hardware problems, including faulty components, failed drives, and system errors.
Replace or repair damaged or defective parts, including hard drives, memory modules, screens, keyboards, and batteries.
Sort and triage devices for repair, recycling, or parts harvesting according to condition and repairability.
Prioritize repair work to maintain production flow and meet daily processing targets.
Validate that data erasure has been completed on devices according to NIST 800-88 standards.
Inspect devices to confirm storage media has been properly destroyed when erasure is not possible.
Maintain accurate records of erasure verification and destruction activities for audits and compliance.
Relay erasure and destruction data to the sales department for manifesting and customer reporting.
Build and organize palletized loads of recycled units for downstream processing or shipment.
Help manifest units that have undergone data destruction and ensure documentation is accurate and complete.
Sort devices and components by resale, recycle, or destroy disposition category according to company protocols.
Maintain an organized, clean work area in compliance with safety and environmental standards.
Maintain accurate records of repairs, inspections, erasure validations, and dispositions.
Communicate device status, issues, and processing updates to the Technical Services Processing Supervisor.
Support production by handling work requests in a timely and accurate manner.
Perform other duties as assigned.