Technical Services Repair Technician

Diamond Assets•Milton, WI

About The Position

The Technical Services Repair Technician works on Diamond Assets’ production floor to inspect, repair, erase, and disposition devices for resale or recycling. The role performs basic IT repairs on laptops and desktops, validates data erasure, verifies storage destruction, and sorts and palletizes recycled units. It requires technical knowledge, attention to detail, and an understanding of data security standards so devices are handled with integrity in a fast-paced production environment where accuracy and throughput are important. The technician works closely with the Technical Services Processing Supervisor to prioritize workflow and resolve issues. The position supports Diamond Assets’ mission of providing equitable and affordable access to technology through sustainable technology planning and refurbished Apple products. The person in this role is expected to continue learning and contributing in a changing, productive environment.

Requirements

High school diploma or GED.
Minimum 1–2 years of experience as a technology repair technician or in a similar hands-on IT role.
Strong knowledge of laptop and desktop hardware components and common failure points.
Familiarity with macOS, Windows, ChromeOS, and Linux operating systems.
Understanding of NIST 800-88 data sanitization guidelines and erasure verification processes.
Knowledge of storage destruction methods and chain-of-custody documentation.
Knowledge of Apple products and common repair workflows.
Strong attention to detail and commitment to accuracy.
Excellent problem-solving and analytical skills.
Ability to work independently while maintaining high quality and meeting deadlines.
Strong written and verbal communication skills.
Team-oriented mindset with a positive, collaborative attitude.
Ability to thrive in a fast-paced, high-volume production environment.
Ability to lift up to 50 lbs.
Ability to stand for extended periods and perform repetitive tasks.

Nice To Haves

Experience working in an ITAD, refurbishment, or production/warehouse environment.
Basic familiarity with networking concepts such as LAN and Wi-Fi.

Responsibilities

Perform diagnostic assessments to identify hardware and software issues on laptops and desktops.
Troubleshoot and resolve common hardware problems, including faulty components, failed drives, and system errors.
Replace and repair damaged or defective parts such as hard drives, memory modules, screens, keyboards, and batteries.
Sort and triage devices for repair, recycling, or parts harvesting based on condition and repairability.
Prioritize repair work to maintain production flow and meet daily processing targets.
Validate and verify data erasure on devices in accordance with NIST 800-88 standards.
Inspect devices to confirm storage media has been properly destroyed when erasure is not possible.
Maintain accurate records of erasure verification and destruction activities for audit and compliance purposes.
Relay erasure and destruction data to the sales department for manifesting and customer reporting.
Build and organize palletized loads of recycled units for downstream processing or shipment.
Help manifest units that have undergone data destruction, ensuring documentation is accurate and complete.
Sort devices and components by disposition category—resale, recycle, or destroy—following company protocols.
Maintain an organized and clean work area in compliance with safety and environmental standards.
Maintain accurate records of repairs, inspections, erasure validations, and dispositions.
Communicate device status, issues, and processing updates to the Technical Services Processing Supervisor.
Support production by ensuring work requests are handled in a timely and accurate manner.
Perform other duties as assigned.