Responsable des opérations des services techniques / Technical Services Operations Manager

Everguard•Val-d'Or, QC

1d•Onsite

About The Position

We’re a national fire and life safety services leader, and our team is growing. This is your opportunity to take ownership of a branch, lead a high-performing team, and make a real impact in a safety-driven environment. Why Leaders Choose Everguard? Safety That’s More Than a Slogan - Join a company where safety underpins every decision and leaders are empowered to set expectations, correct issues, and constantly improve how work is done. Support Without Micromanagement - Benefit from experienced senior leadership, centralized systems, and resources—while maintaining strong local control and accountability. Competitive Total Rewards - Competitive salary and performance-based bonus, health, dental, vision, life & disability coverage, employer-matched RRSP, paid holidays, flex-time, and Employee & Family Assistance Program. Long-Term Opportunity in an Essential Services Business - Play a key role in a stable, growing operation with long-term opportunity in Newfoundland and across Atlantic Canada.

Requirements

3+ years of operations or branch leadership experience (industrial, fire, technical services or similar environments are well-suited)
Experience leading field-based or technical service teams in regulated or safety-sensitive environments
Proven ability to manage people, performance, and priorities in a fast-paced setting
Strong safety mindset and the confidence to set and uphold expectations
Solid business acumen with experience managing budgets and KPIs
Customer-focused, hands-on leader with strong communication skills
Valid driver’s license and willingness to travel as needed.

Nice To Haves

If you have leadership and service delivery experience, we still encourage you to apply.

Responsibilities

Set the tone for a safety-first culture by actively championing HSE standards, ensuring every job is executed safely, compliantly, and to the highest quality
Take full ownership of branch operations—people, service delivery, customer relationships, and financial performance—with the autonomy to make decisions and drive results.
Oversee multiple projects and service contracts, ensuring work is properly planned, resourced, and delivered on time with strong attention to quality and detail
Manage scheduling, workflows, materials, and team deployment to maximize productivity and ensure seamless execution from prep to completion
Monitor progress, identify risks early, solve problems quickly, and ensure all reporting, documentation, and follow-ups are completed accurately and on time
Manage budgets, control costs, and align operations with revenue goals while supporting growth opportunities within existing and new accounts
Build trusted relationships by staying close to customers, understanding their needs, and ensuring consistent, responsive service delivery
Hire, coach, and mentor a high-performing team; create accountability, build capability, and foster a culture where people take pride in delivering quality work
Assess team capacity and skill gaps, support recruitment and training, and position the branch to scale with demand