Technical Services Engineer

Charter Manufacturing•Cleveland, OH

2d•Remote

About The Position

Help customers turn technical challenges into innovative steel solutions. As a Technical Services Engineer, you'll partner directly with customers to understand their application requirements, develop material specifications, and ensure Charter's products deliver the right performance for their needs. Working cross-functionally with Sales, Marketing, Planning, and Operations, you'll connect customer needs with manufacturing capabilities, resolve technical issues, and play a key role in developing new products that drive growth across a variety of industries.

Requirements

Bachelor’s Degree in Metallurgy/Materials, Engineering or related degree or equivalent experience
Five plus years’ in process engineering or manufacturing in the production or use of Charter products or steel-making
Two plus years' experience involving customer interactions.
Strong understanding of the specialty metals or steelmaking process.
Effective written and oral communication skills.
Technical ability to understand, recommend, and raise concerns with customer specifications.
Technical ability to understand customer processes and associated technical needs
Interpersonal skills to work with individuals at all levels of an organization and utilize the internal knowledge base to solve technical problems.
Experience in coaching and influencing others to achieve results.
Proven ability to explain technical issues and influence product specifications with external and internal customers.
Proficiency in the basic features of Microsoft Office software programs.
Ability to travel up to 40%.

Nice To Haves

Master’s Degree in Business Administration, Physical Sciences, Engineering, or related advanced degree.
Experience in a related market as a customer or a supplier of steel products.
Experience in strategic planning.
Experience managing within a highly documented manufacturing quality system.
Supervisory or managerial experience in a technical discipline.
Experience with QS9000, ISO9000, and/or TS16949 quality systems.

Responsibilities

Learn the specification review, MDS review, material claim processes and be able take on the process as needed.
Manage customer claims and respond to field issues/concerns.
Understand internal technical resources and leverage them in support of customer expectations.
Report significant customer technical issues to all levels of the business.
Lead and/or support New Product Development within Charter as well as partnering with the customer.
Review customer and product documents including but not limited to specifications, drawings, and material design sheets for relevancy and accuracy.
Act as a technical resource for the Sales function (both Inside and Outside Sales).
Interpret customer specifications to recommend the appropriate Charter product for a given application.
Manage the expectations of the customer by reviewing specifications to determine feasibility of the requirements for the customer application.
Recommend improvements to the customer’s process or business’s manufacturing process to support the product offering to the end customer.
Attend and participate in industry/association events in support of Charter’s products.
Arrange technical meetings between the customer and production quality and technical functions as needed to improve or develop products or solve specific issues.
Develop strong technical relationships with customers to work through issues.
Influence and suggest improvements for customer’s processes.
Follow Environmental, Quality, and Safety Management System procedures and requirements.
Ability to meet the essential job requirements, with or without reasonable accommodation, as outlined in the job description.