Technical Services Coordinatorm - Taunton, MA
About The Position
This role is for a Technical Services Coordinator who will be the engine behind exceptional customer service and a high-performing field team. The ideal candidate thrives in fast-paced environments, loves keeping moving parts organized, and enjoys being the person everyone counts on to make things happen. This position balances customer communication, technician scheduling, project tracking, and administrative operations with confidence and precision, playing a critical role in supporting the technical service team and ensuring customers receive outstanding service from start to finish. It is a high-impact position where organization, communication, and problem-solving skills directly influence customer satisfaction and operational success.
Requirements
- High School Diploma or GED required
- Minimum 1+ year supporting a service team or customer-focused operations environment
- Proficiency in Microsoft Office Suite and Windows platforms
- Strong written and verbal communication skills
- Ability to manage confidential information professionally
- Experience supporting a service, operations, logistics, or field technician team
- Strong scheduling and coordination abilities
- Exceptional attention to detail and follow-through
- Confidence managing multiple priorities in a fast-moving environment
- Strong customer service and communication skills
- Experience with FileMaker Pro, CRM systems, or scheduling software
Nice To Haves
- Associate’s or Bachelor’s degree in Business or related field preferred
- Packaging equipment industry experience (a plus)
Responsibilities
- Schedule and dispatch field technicians for installations, service calls, and emergency support
- Manage technician calendars and ensure assignments are accurate and optimized
- Coordinate with internal departments on quotes, billing, purchase orders, and installation timelines
- Keep customers informed and prepared for upcoming service visits
- Serve as a key communication hub between customers, technicians, managers, and accounting
- Route phone support inquiries to the correct technical specialist
- Prepare customer installation letters and maintain detailed service records
- Review and process service reports for invoicing accuracy
- Track technician expenses, project costs, and purchase orders
- Maintain and update databases, calendars, contacts, and job records
- Generate weekly, monthly, and quarterly reports for leadership
- Participate in scheduling and open-case review meetings
- Assist with special projects and department support as needed
- Provide receptionist coverage during vacations or busy periods
Benefits
- Compensation is competitive and based on experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
