IT Support Technician - Taunton, MA location
Harpak-Ulma Packaging•Taunton, MA
•Hybrid
About The Position
Harpak-ULMA Packaging is seeking a knowledgeable and service-oriented IT Support Specialist to support our growing organization. This is an excellent opportunity for an experienced IT professional who enjoys troubleshooting, supporting end users, and working across a variety of technologies in a collaborative environment. In this role, you will work directly with the Director of IT to help maintain reliable technology operations across the company while providing hands-on support to employees both onsite and remotely.
Requirements
- Minimum of four years of IT support or help desk experience, or Microsoft MCSE certification
- Strong knowledge of Windows operating systems
- Strong knowledge of Microsoft Office Suite
- Strong knowledge of Active Directory
- Strong knowledge of TCP/IP networking
- Strong knowledge of Virus protection and diagnostic tools
- Ability to diagnose and resolve technical issues independently
- Strong communication, organization, and customer service skills
- Excellent troubleshooting and time management abilities
Nice To Haves
- Associate degree in Computer Science or related field
- Experience supporting Apple products and iOS devices
- Familiarity with Network Application Servers and network maintenance
- Experience with FileMaker Pro, Great Plains, Rockwell Software, MS Visio, or network wiring is a plus
Responsibilities
- Providing technical support for desktops, laptops, printers, and peripheral devices
- Troubleshooting and resolving hardware, software, and network-related issues
- Supporting both onsite and remote users
- Installing, configuring, and maintaining Windows operating systems
- Assisting with WAN/LAN network support and maintenance
- Setting up equipment and onboarding new employees
- Supporting Apple devices including iPhones, iPads, and MacOS
- Assisting with system updates, maintenance, and disaster recovery initiatives
- Maintaining confidentiality and adhering to company technology standards
Benefits
- Competitive Compensation Based on Experience
- Hybrid work flexibility
- Opportunities for continued learning and development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
