Technical Services Analyst I

Rheem Manufacturing Company•Fort Smith, AR

7h•Hybrid

About The Position

The Technical Services Analyst I provides support for desktop and laptop computers and peripherals, including installation, diagnosis, repair, maintenance, and upgrades of hardware, software, and equipment to ensure optimal performance. The role troubleshoots reported problems in a timely and accurate manner and provides end-user training and assistance when required. The position serves Rheem North America in Fort Smith, Arkansas, and follows a hybrid schedule with four days onsite and one day remote per week. The analyst may travel to Rheem locations as needed and may work after hours to minimize business interruptions and provide remote or onsite support outside business hours.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field.
Experience in a similar role, including computer troubleshooting, IT help desk administration, or similar work.
Excellent written and verbal communication skills, with attention to detail and accuracy.
Proficient computer skills and in-depth knowledge of relevant software, such as the MS Office Suite.
Ability to work well with others in a matrix team environment.
Ability to handle confidential information discreetly and professionally.
Problem analysis and problem-solving skills.
Ability to consistently meet deadlines and prioritize tasks.
Equivalent combinations of education, experience, and skills may supplement the minimum job requirements.

Responsibilities

Install, configure, and set up new computer hardware, including printers.
Install, configure, and upgrade software.
Perform advanced troubleshooting, assist end users with issues, and conduct training as needed.
Support Microsoft Active Directory, Office Professional, Office 365, Exchange, Outlook, Lync/Skype, and System Center.
Configure, install, support, and maintain local telephony hardware, software, and peripherals.
Procure, set up, and support enterprise-standard smartphones and other cellular devices.
Move computers and peripherals from one office location to another.
Provide connectivity of PC hardware to the local area network (LAN).
Lift and carry moderately heavy equipment for installations and moves.
Troubleshoot routine software and PC hardware problems.
Maintain familiarity with technical standards, policies, and procedures and ensure adherence.
Work after hours as necessary to minimize business interruptions, including system outages, troubleshooting, and system upgrades, and provide non-business-hour support remotely and onsite.
Travel to Rheem locations as needed.
Perform other duties as assigned.