Technical Service Trainer

Generac • Sussex, WI

7d • Onsite

About The Position

In the role of Technical Service Trainer working onsite at our service training center in Wisconsin you will be part of the Service Training team. The Technical Service Trainer is responsible for delivering comprehensive training to technicians on all aspects of generator repair and installation. This role leverages technical expertise to guide start-up, operation, and troubleshooting procedures across the full range of Generac products.

Requirements

• High School Diploma or equivalent
• 3 years field technician experience in HVAC, automotive, generator or similar discipline or 3 years combined field technician experience and technical training experience
• Knowledge of MS Office to include: MS Word, MS Power Point and MS Excel
• Demonstrated strengths in writing and presenting / instructing technical information
• Ability to develop testing plans
• Technical aptitude to do basic generator start up and troubleshooting
• Ability to deal with shifting priorities and moving deadlines
• Highly organized and detail oriented
• Familiarity with hand tools and test equipment

Nice To Haves

• Associates or Bachelor’s degree
• Curriculum development experience
• Technician Excellence or ASE (Automotive Service Excellence) certification
• Previous experience using SAP or equivalent ERP

Responsibilities

• Instruct/Train technicians in all aspects of generator repair and installation
• Develop and present technical training curriculum
• Write and review technical documentation such as owner, installation, diagnostic and flat rate manuals and service and training bulletins
• Establish warranty flat rates for new product prototypes
• Work with internal departments to fabricate training units
• DOT driver (Non CDL)
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED