Service Technical Trainer

Gorbel • Victor, NY

1d • $64,849 - $97,273 • Hybrid

About The Position

The Service Technical Trainer is responsible for designing, developing, and delivering technical training programs to internal employees, service technicians, and external stakeholders. This role ensures consistent, standardized training aligned with company procedures, safety standards, and operational requirements. The Service Technical Trainer plays a critical role in improving workforce capability, equipment knowledge, and overall service quality.

Requirements

• Post-Secondary school diploma or degree, preferred.
• Proficient Microsoft Office Suite skills (Outlook, Word, Excel, PowerPoint, and MS Projects
• Two (2) to four (4) years of related experience and/or training; or equivalent combination of education and experience
• Industry experience in supply chain, material handling, warehouse, distribution and/or 3PL environments.
• Ability to learn and understand the technical aspects of company products.
• Strong practical knowledge and understanding of electrical and mechanical systems.
• Ability to read schematics and understand the interaction between electrical and mechanical systems.
• Demonstrates historical results-oriented customer service ability of high product knowledge and electrically and mechanically inclined.
• Previous electrical troubleshooting experience.
• Must possess and maintain a valid driver’s license and passport for onsite client visits and provide a driver’s abstract upon request.
• Have a positive attitude, willingness to learn, take charge initiative, and change to suit company needs.
• Well organized; able to multi-task to complete projects and requirements in a timely manner.
• Be a team player and work interdependently.
• Good listener with effective written and oral communication skills.
• Exceptional presentation and business correspondence writing skills.
• Self-motivated with ability to positively motivate others to reach deadlines.
• Confidentiality.
• Good organizational skills with attention to detail.
• Comfortable working and communicating with customers.
• Able to build solid relationships with team members and customers.
• Thorough knowledge of the standard business practices, tools and training terminology of products and services for a manufacturer of custom and standard products.

Responsibilities

• Travel throughout International markets as needed to visit customers and suppliers for the purpose of technical training on our Warehouse Solutions product lines (Destuff-IT, Restuff-IT, Cascading Belt Conveyors, etc.)
• Manage training budget (travel and accommodations) per job order, ensure set targets are achieved.
• Prepare training reports and expenses reports, update customer files.
• Develop and maintain strong relationships with active accounts and suppliers.
• In collaboration with ELS (Destuff-IT) Service, plan cost effective solutions for coordinating product technical training, training materials development, scheduling.
• Develop plans to follow up with customers and suppliers at specified intervals after training.
• Update job training schedule with Global WHS Service Manager as required.
• Quote and process parts orders as required (in down periods from training)
• Troubleshoot equipment issues (over the phone or in person) as needed
• Develop, maintain, and deliver structured technical training programs (classroom, virtual, and hands-on).
• Create training materials including presentations, manuals, SOPs, job aids, and assessment tools.
• Conduct onboarding and advanced technical training for new and existing technicians.
• Deliver product-specific and process-based training aligned to company standards.
• Standardize training content to ensure consistency across locations and teams.
• Continuously update training materials based on product updates, engineering changes, and field feedback.
• Maintain controlled documents in accordance with company and quality standards (e.g., ISO).
• Serve as a subject matter expert (SME) for company products, systems, and service procedures.
• Support field teams with troubleshooting guidance and technical clarification when required.
• Collaborate with Engineering, Service, and Operations teams to ensure training accuracy.
• Evaluate trainee performance through testing, practical assessments, and field observations.
• Track training effectiveness and identify skill gaps across the organization.
• Implement continuous improvement initiatives for training programs and delivery methods.
• Work closely with Service, Engineering, Quality, and Operations to align training with business needs.
• Support new product launches by developing and delivering relevant training programs.
• Participate in process improvement initiatives and standardization efforts
• Ensure all training programs meet safety, regulatory, and company compliance requirements.
• Promote a strong safety culture through all training activities
• All employees are expected to have familiarized themselves with the Health & Safety and Human Resources manuals, including their responsibilities as outlined in each.

Benefits

• Gorbel® is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, gender, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.
• Gorbel® is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at 585-924-6204.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree