Technical Service Specialist

Parker Hannifin•Hatfield, PA

23h

About The Position

The Technical Service Specialist provides technical support and information to customers and team members to help resolve product problems. The role interfaces with customers, customer engineering departments, customer service teams, sales representatives, and end users. It reports to the Business Development Manager and does not have direct reports. The specialist responds to technical inquiries, troubleshoots installed products, documents issues and resolutions, and supports customer service with daily inquiries. The role also works with manufacturing, engineering, and quality teams on product performance, design, and quality concerns; contributes technical input to new product development; maintains product knowledge; assists with technical training; and develops guides for frequently asked questions. Parker Hannifin describes itself as a global leader in motion and control technologies, with a people-first culture centered on teamwork, inclusion, collaboration, and growth. The company highlights work across industries including aerospace and defense, energy, HVAC and refrigeration, industrial equipment, off-highway, and transportation, as well as initiatives in energy efficiency and sustainability.

Requirements

Associate degree or higher.
At least one year of experience in technical service, product support, customer service, or a related role.
Strong verbal and written communication skills.
Professional telephone, customer-service, organizational, and time-management skills.
Strong interpersonal skills and ability to work effectively with customers and cross-functional teams.
Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams.
Demonstrated troubleshooting, problem-solving, and documentation skills.
Ability to work independently and collaboratively in a team environment.

Nice To Haves

Experience in the dental or medical-device industry.
Experience with CRM or ERP systems.

Responsibilities

Respond promptly, professionally, and accurately to direct and indirect customer technical inquiries by phone, email, and Teams.
Deliver high-quality customer service across customer interactions.
Help customers troubleshoot installed products that are not performing as expected.
Collaborate with manufacturing, engineering, quality, and customer service teams on product performance, design, and quality concerns.
Provide technical input for new product design and development activities.
Support the customer service team with daily customer inquiries.
Maintain current technical knowledge of new, existing, and evolving products.
Assist with technical training for sales and distributor representatives and other relevant personnel.
Document customer issues, troubleshooting actions, and resolutions in applicable systems.
Develop technical support guides for commonly asked questions.

Benefits

Competitive compensation.
Participation in annual and long-term incentive programs.
Medical, prescription drug, dental, vision, voluntary optional life, accident, hospital indemnity, and critical illness insurance coverage.
401(k) plan with company matching contributions at 100% of the first 5% of pay.
Company-provided defined-contribution retirement plan with an annual contribution equal to 3% of pay.
Career development and tuition reimbursement.
Paid parental leave.
Short- and long-term disability programs.
Adoption assistance.
Care.com membership.
Financial planning assistance.
Supplemental identity protection, legal protection, and pet wellness programs available at competitive rates.
Paid time off and company-paid holidays.