Equipment Technical Service Specialist

Hillyard•Saint Joseph, MO

11d

About The Position

Hillyard, Inc. is seeking a Technical Service Specialist to join its Technical Service team in St. Joseph, Missouri. The role provides advanced technical support for commercial floor-cleaning and maintenance equipment, serving as a resource for customers, distributors, field technicians, and internal teams. It combines hands-on mechanical, electrical, and electronic troubleshooting with customer support, warranty administration, technical training, and collaboration on equipment improvements. The specialist may support product launches, sales meetings, trade shows, and customer training events as needed. The position offers a Monday–Friday day shift schedule and may involve travel and flexible hours as business needs require. Hillyard describes itself as a stable, family-owned company with more than 100 years of success and emphasizes professional development and technical training.

Requirements

High school diploma, GED, or equivalent.
At least two years of experience repairing, servicing, or troubleshooting commercial, industrial, or mechanical equipment.
Strong mechanical, electrical, and diagnostic troubleshooting skills.
Ability to read and interpret electrical schematics, wiring diagrams, and parts manuals.
Excellent communication skills, including the ability to explain technical concepts to varied audiences.
Strong analytical and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced environment.
Intermediate computer skills, including Microsoft Office and database applications.
Willingness to travel and work flexible hours as business needs require.

Nice To Haves

Experience in commercial equipment repair, industrial maintenance, manufacturing maintenance, field service, automotive or diesel mechanics, HVAC, electro-mechanical equipment, technical support, or military mechanical or technical work.

Responsibilities

Diagnose and troubleshoot commercial floor-cleaning and maintenance equipment.
Provide technical support to customers, distributors, field technicians, and internal teams.
Perform advanced troubleshooting involving mechanical, electrical, and electronic systems.
Interpret electrical schematics, wiring diagrams, and parts documentation to identify and resolve equipment issues.
Analyze equipment performance, identify trends, and recommend corrective actions and product improvements.
Manage warranty claims and maintain accurate warranty documentation.
Assist in developing and delivering technical training for technicians, sales teams, distributors, and customers.
Support product launches, sales meetings, trade shows, and customer training events as needed.
Partner with engineering, service, and product teams to improve equipment performance and customer satisfaction.