Technical Service Specialist

The Chemours Company•Newark, DE

3d•$97,843 - $152,880•Onsite

About The Position

Chemours is seeking a Coatings Technical Service Consultant to join the global Teflon™ Coatings Technology team at the Chemours Discovery Hub. Reporting to the Global Technology Manager, Coatings, this role combines hands-on laboratory work, customer collaboration, and practical problem-solving in support of Teflon™ liquid and powder coatings used in demanding applications. The consultant serves as a trusted technical partner to customers and colleagues, builds expertise in fluoropolymer coatings, and helps translate market needs into solutions that can be implemented in manufacturing environments. The role supports customer coating applications through product and process recommendations, structured troubleshooting, laboratory testing, customer-site trials, and technical training. It also works cross-functionally with scientific, manufacturing, product, quality, analytical, commercial, and stewardship teams to support product improvements, transitions, scale-up, and commercialization. The position is based on-site at the Chemours Discovery Hub and requires travel up to 20% to customer, distributor, and manufacturing locations. The listed pay range is $97,843–$152,880 in local currency, with an annual bonus target of 8%.

Requirements

Bachelor’s degree in chemistry, chemical engineering, polymer science, materials science, coatings technology, or a related technical discipline, or equivalent relevant experience.
Hands-on experience with industrial coatings, polymer processing, formulation, application engineering, technical service, or a related field.
Ability to diagnose technical problems using customer process information, laboratory data, and structured experimentation.
Clear and confident written and verbal communication with customers and cross-functional teams.
Ability to work on-site at the Chemours Discovery Hub and travel up to 20% to customer, distributor, and manufacturing locations as required.
Commitment to safe work, accurate documentation, confidentiality, and responsible handling of chemicals and technical information.

Nice To Haves

Experience with fluoropolymer coatings, including PTFE, FEP, PFA, or ETFE liquid and powder systems.
Knowledge of coating preparation and application, including cleaning and pretreatment, mixing, filtration, spray equipment, film build, flash-off, curing, and defect analysis.
Experience supporting industrial applicators and strategic markets such as medical devices, chemical processing, aerospace, semiconductor, cookware or food equipment, or energy.
Experience with customer complaint investigation, competitive product replacement, qualification trials, and manufacturing or raw-material changes.
Familiarity with coating formulation or recipe databases, SDS/TDS content, VOC calculations, product stewardship, and CRM opportunity tracking.

Responsibilities

Serve as a primary technical contact for customers, applicators, distributors, and commercial teams using Teflon™ liquid and powder coatings.
Translate substrate, part design, pretreatment, application process, cure capability, and performance requirements into product and process recommendations.
Lead structured troubleshooting and failure analysis for coating defects and customer complaints, coordinating plant, analytical, quality, and global technology resources as needed.
Prepare, apply, and cure coating samples and panels in the laboratory; evaluate performance and turn results into actionable customer recommendations.
Participate in customer qualification and line trials, technical audits, and on-site troubleshooting; document observations, decisions, risks, and follow-up actions.
Collaborate with scientists, manufacturing, and product teams on product modifications, competitive conversions, raw-material or site changes, scale-up, and commercialization readiness.
Share product updates, application guidance, opportunity reviews, and technical training with distributors while maintaining alignment on customer and channel responsibilities.
Create technical presentations and training for customers, distributors, sales colleagues, and new team members.
Maintain accurate technical and opportunity records, provide useful handling and application guidance with samples, and help prioritize resources toward impactful opportunities.
Work safely and comply with laboratory, environmental, waste, quality, and safety requirements; support laboratory emissions records, equipment registrations, and continuous improvement of safe operating practices.
Support competitive coating conversions by demonstrating performance in customers’ existing processes and defining implementation changes.
Protect existing business through timely technical responses to complaints, supply or manufacturing transitions, and customer qualification questions.
Identify unmet needs, competitive gaps, and recurring application problems to inform portfolio and development priorities.
Preserve institutional knowledge of coating formulation, application, customer processes, and the North American applicator and distributor network.