Technical Service Specialist

The Chemours•Newark, NJ

1d•Onsite

About The Position

Chemours is seeking a Technical Service Specialist for its global Teflon™ Coatings Technology team at the Chemours Discovery Hub. The role reports to the Global Technology Manager, Coatings and combines hands-on laboratory work, customer collaboration and practical problem-solving. The specialist serves as a trusted technical partner to customers and colleagues, develops expertise in fluoropolymer coatings, and helps translate market needs into solutions that can be implemented in manufacturing environments. The position provides technical support for Teflon™ liquid and powder coatings across applications including aerospace, automotive, medical devices, semiconductor manufacturing, energy and artificial intelligence infrastructure. It involves customer and distributor support, coating recommendations, troubleshooting, laboratory testing, customer-site trials, product improvement and commercialization support, technical training, opportunity documentation and safe, responsible laboratory practices. The position is based on-site at the Chemours Discovery Hub and requires travel of up to 20% to customer, distributor and manufacturing locations. The listed pay range is $97,843 to $152,880, with an annual bonus target of 8%.

Requirements

Bachelor’s degree in chemistry, chemical engineering, polymer science, materials science, coatings technology or a related technical discipline, or equivalent relevant experience.
Hands-on experience with industrial coatings, polymer processing, formulation, application engineering, technical service or a related field.
Ability to diagnose technical problems using customer process information, laboratory data and structured experimentation.
Clear, confident written and verbal communication with customers and cross-functional teams.
Ability to work on-site at the Chemours Discovery Hub and travel up to 20% to customer, distributor and manufacturing locations as required.
Commitment to safe work, accurate documentation, confidentiality and responsible handling of chemicals and technical information.

Nice To Haves

Experience with fluoropolymer coatings, including PTFE, FEP, PFA or ETFE liquid and powder systems.
Knowledge of coating preparation and application, including cleaning and pretreatment, mixing, filtration, spray equipment, film build, flash-off, curing and defect analysis.
Experience supporting industrial applicators and strategic markets such as medical devices, chemical processing, aerospace, semiconductor, cookware or food equipment, or energy.
Experience with customer complaint investigations, competitive product replacement, qualification trials, and manufacturing or raw-material changes.
Familiarity with coating formulation or recipe databases, SDS/TDS content, VOC calculations, product stewardship and CRM opportunity tracking.

Responsibilities

Serve as a primary technical contact for customers, applicators, distributors and commercial teams using Teflon™ liquid and powder coatings.
Translate customer substrates, part designs, pretreatment, application processes, cure capabilities and performance requirements into product and process recommendations.
Lead structured troubleshooting and failure analysis for coating defects and customer complaints, coordinating plant, analytical, quality and global technology resources as needed.
Prepare, apply and cure coating samples and panels in the laboratory, evaluate performance, and turn results into practical customer recommendations.
Participate in customer qualification and production-line trials, technical audits and on-site troubleshooting; clearly document observations, decisions, risks and follow-up actions.
Collaborate with scientists, manufacturing and product teams on product modifications, competitive conversions, raw-material or site changes, scale-up and commercialization readiness.
Provide distributors with product updates, application guidance, opportunity reviews and technical training, while aligning on customer and channel responsibilities.
Develop technical presentations and training for customers, distributors, sales colleagues and new team members, making coating science practical and understandable.
Maintain accurate technical and opportunity records, provide samples with useful handling and application guidance, and help prioritize resources toward high-impact opportunities.
Follow laboratory, environmental, waste, quality and safety requirements; support laboratory emissions records, equipment registrations and continuous improvement of safe operating practices.
Demonstrate competitive coating systems in customer processes and define implementation changes to accelerate conversions.
Respond to complaints, supply or manufacturing transitions, and customer qualification questions to protect existing business.
Identify unmet needs, competitive gaps and recurring application problems to inform portfolio and development priorities.
Preserve institutional knowledge about coating formulation, application, customer processes and the North American applicator and distributor network.