Equipment Service Specialist

STERIS Corporation•Columbia, MD

4d•$76,075 - $98,450

About The Position

The Equipment Service Specialist (Team Lead) is a trusted advisor to STERIS customers, supporting maintenance and procurement of medical devices and consumable products. This role provides expert on-site preventive maintenance, troubleshooting, repair, equipment modification, and installation support for complex mechanical, electromechanical, and electronic issues in a fast-paced, highly regulated healthcare environment. The specialist works with technical support, engineering, and service contract management teams as an escalation point to diagnose, coordinate, and resolve complex equipment and service issues. The role also requires deep expertise in specific equipment and service technologies, including support for competitive equipment. The specialist provides customers with information, pricing, and options, communicating proactively throughout service to optimize customer operations and deliver a high-quality experience. This is a safety-sensitive position supporting STERIS Life Sciences customers in biopharmaceutical, pharmaceutical, research, and medical device settings. The role requires flexible hours, occasional work outside normal business hours, overnight travel that may vary by district, and the ability to establish an effective home office.

Requirements

High school diploma or GED and at least 8 years of progressive work experience.
At least 4 years of experience maintaining and repairing STERIS equipment, or combined experience with STERIS and competitive equipment.
At least 2 years of experience in a highly regulated industry, such as healthcare, medical equipment, or oil and gas.
Successful completion of Specialist training and satisfaction of promotional requirements as an Equipment Service Technician II/III.
Proven customer engagement skills, including effective written and verbal communication and the ability to develop collaborative solutions with sales, installation, and customer contacts.
Adaptability, willingness to solicit diverse views, and ability to demonstrate respect and collaboration.
Ability to manage an independent workload and help balance work across a team.
Computer proficiency, including Microsoft Windows and email, mobile applications, system navigation, and data entry across multiple systems.
Ability to communicate professionally and translate complex issues into concise, understandable solutions.
Valid driver's license and ability to meet background and physical assessment requirements for vendor credentialing.
Ability to work flexible hours, sometimes outside normal business hours, and undertake overnight travel as needed.
Ability to establish an effective home office with high-speed internet, a suitable workspace, and secure company-owned equipment and information.
Ability to comply with hospital and customer credentialing requirements.

Nice To Haves

An associate degree or related technical/mechanical certifications, competitive equipment training, or related military experience may be considered toward the technical experience requirement.

Responsibilities

Serve as a first point of contact for customers, communicating proactively and professionally and working to resolve issues promptly.
Follow customer facility entry and exit protocols and STERIS and customer health and safety procedures; complete vendor credentialing as needed.
Manage STERIS assets using an electronic inventory platform, including inventory, tools, personal protective equipment, and vehicle supplies.
Troubleshoot, repair, and maintain STERIS and competitive equipment, systems, and components.
Independently prioritize customer and business needs and schedules to complete preventive maintenance, service and warranty calls, equipment installations, field upgrade programs, and other duties.
Complete administrative work through multiple application platforms and technology, including scheduling, customer communications, parts trunk stock management, and service reports and activities.
Learn new technologies and software applications as they become available to improve productivity.
Build relationships with Sales, with management support, to improve the customer experience and identify revenue opportunities.
Identify sales opportunities in the assigned territory, develop trusted-advisor capabilities, and communicate leads to management and sales staff.
Help balance workload across the team and model initiative and continuous learning.