Technical Service Representative

Xerox • Oklahoma City, OK

19h • $32,940 - $65,880 • Onsite

About The Position

Xerox Holdings Corporation has over 100 years of redefining the workplace experience. They have expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, their differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for their clients. Xerox is rapidly growing its Technical Services division and has an immediate need for a professional Field Service Technician to delight their customers.

Requirements

• Electromechanical experience includes using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
• Superior time management skills and RELIABILITY. Customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
• Valid driver's license & appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
• This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority, especially around electrical components.

Responsibilities

• Offer outstanding service to clients and manage call resolve issues in accordance with customer's Service Level Agreement (SLA) in order to manage customer relations and optimize customer satisfaction.
• Use electromechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
• Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability and engaging the support of other Xerox personnel as required.
• Deliver customer training on assigned products to improve end user knowledge of equipment functionality.

Benefits

• Substantial growth opportunities for future career development within a supportive and collaborative company culture
• Full medical/dental/vision
• wellness credits
• a company contribution to a Health Savings Account
• 401k matching
• Paid time off
• holidays
• personal days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed