Technical Service Representative

Glastender•Saginaw, MI

1d•Onsite

About The Position

At Glastender, we've built our reputation on integrity, innovation, quality, and relationships. For over 55 years, we've delivered stainless steel bar equipment that sets the standard in the foodservice industry. Our customers expect more from us - because we expect more from ourselves. We are seeking a Technical Service Representative to join our Technical Service team. This role goes beyond troubleshooting equipment-it's about delivering a customer experience that reflects our brand promise: Expect More.

Requirements

High school diploma or equivalent (required).
3–7 years in technical customer service, ideally with installation, service and operation of commercial food equipment, including refrigeration.
Customer-facing service experience strongly preferred.
Proven ability to deliver exceptional customer service.
Strong communication skills across phone, email, text, and chat.
Active listening and problem-solving skills with a customer-centered approach.
Ability to read technical documents and diagnose mechanical/electrical issues.
Proficiency with standard office software.
Independent, organized, and accountable in managing tasks.

Nice To Haves

College degree or technical certification (preferred).

Responsibilities

Respond to calls, emails, and chats with professionalism, empathy, and efficiency.
Diagnose mechanical and electrical issues and guide customers through solution steps.
Process warranty requests and replacement part orders with accuracy and timeliness.
Collaborate with internal teams-engineering, production, sales, purchasing, and more-to resolve issues quickly.
Identify trends and contribute to improvements in product quality, service processes, and resources for customers.