Technical Service Representative

TouchTunes • New York, NY

4d • $75,000 - $80,000 • Hybrid

About The Position

At TouchTunes, your work matters. The Technical Service Representative serves as a dedicated specialist entrusted with the critical responsibilities of training jukebox operators, proficiently troubleshooting issues encountered with jukeboxes in the field, and assuming a supportive role in executing specialized on-site installations.

Requirements

• Associate degree; or minimum 2 years’ professional experience operating and maintaining audio visual systems including speakers, amps, wiring, and networking connectivity.
• Maintaining a valid Driver's License and an acceptable Motor Vehicle Record are required.
• International travel is occasionally required. Position requires ability to maintain a valid passport and ability to travel internationally as needed.
• Frequent travel of up to 70% is a fundamental requirement of this position.
• Must be physically able to perform the following tasks without assistance: walking, standing, squatting, climbing, pushing, pulling, bending, and lifting up to 60 pounds.
• Proficient in the use of hand tools, power tools, electrical testing equipment, and other company-provided tools as needed.
• Must have the visual acuity, peripheral vision, and depth perception necessary to safely operate a company-provided automobile for extended periods of time.
• Must be authorized to work in the United States.

Nice To Haves

• 3+ years of combined experience in Customer Service and Technical Field Service preferred.

Responsibilities

• Deliver in-depth and comprehensive product training sessions to TouchTunes Operators at their individual business establishments, incorporating both group training seminars and corporate events.
• Provide guidance and assistance to Operators throughout the location installation process, as per their specific directives.
• Conduct comprehensive diagnostic procedures to effectively resolve technical challenges pertaining to jukeboxes, audio systems, and network connectivity.
• Facilitate effective communication with the relevant departments within TouchTunes, addressing any service-related, business-related, or product performance concerns that may potentially hinder our ability to engage with Operators and conduct business seamlessly.
• Collaborate closely and provide support to Growth Executives and Client Managers to drive the promotion and sale of TouchTunes' product portfolio.

Benefits

• Hybrid Work Environment: Hybrid schedule with 50% work-from-home and in-office time, with the ability to work anywhere in the world for up to 2 months per year.
• Annual performance bonus
• Long-term company bonus
• 401k matching
• Life insurance
• Competitive health insurance
• Disability coverage
• Lifestyle Spending Account
• Access to telemedicine
• Unlimited sick days policy
• Continuous hands-on learning with access to e-learning platform
• Tuition reimbursement
• Peer mentorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree