Technical Service Representative

TouchTunes • New York, NY

3d • Hybrid

About The Position

The Technical Service Representative serves as a dedicated specialist entrusted with the critical responsibilities of training jukebox operators, proficiently troubleshooting issues encountered with jukeboxes in the field, and assuming a supportive role in executing specialized on-site installations. Your day-to-day: Deliver in-depth and comprehensive product training sessions to TouchTunes Operators at their individual business establishments, incorporating both group training seminars and corporate events. Provide guidance and assistance to Operators throughout the location installation process, as per their specific directives. Conduct comprehensive diagnostic procedures to effectively resolve technical challenges pertaining to jukeboxes, audio systems, and network connectivity. Facilitate effective communication with the relevant departments within TouchTunes, addressing any service-related, business-related, or product performance concerns that may potentially hinder our ability to engage with Operators and conduct business seamlessly. Collaborate closely and provide support to Growth Executives and Client Managers to drive the promotion and sale of TouchTunes' product portfolio.

Requirements

• Associate degree; or minimum 2 years’ professional experience operating and maintaining audio visual systems including speakers, amps, wiring, and networking connectivity.
• Maintaining a valid Driver's License and an acceptable Motor Vehicle Record are required.
• International travel is occasionally required.
• Position requires ability to maintain a valid passport and ability to travel internationally as needed.
• Frequent travel of up to 70% is a fundamental requirement of this position.
• Must be physically able to perform the following tasks without assistance: walking, standing, squatting, climbing, pushing, pulling, bending, and lifting up to 60 pounds.
• Proficient in the use of hand tools, power tools, electrical testing equipment, and other company-provided tools as needed.
• Must have the visual acuity, peripheral vision, and depth perception necessary to safely operate a company-provided automobile for extended periods of time.
• Must be authorized to work in the United States

Nice To Haves

• 3+ years of combined experience in Customer Service and Technical Field Service preferred.

Responsibilities

• Deliver in-depth and comprehensive product training sessions to TouchTunes Operators at their individual business establishments, incorporating both group training seminars and corporate events.
• Provide guidance and assistance to Operators throughout the location installation process, as per their specific directives.
• Conduct comprehensive diagnostic procedures to effectively resolve technical challenges pertaining to jukeboxes, audio systems, and network connectivity.
• Facilitate effective communication with the relevant departments within TouchTunes, addressing any service-related, business-related, or product performance concerns that may potentially hinder our ability to engage with Operators and conduct business seamlessly.
• Collaborate closely and provide support to Growth Executives and Client Managers to drive the promotion and sale of TouchTunes' product portfolio.

Benefits

• Hybrid schedule with 50% work-from-home and in-office time, with the ability to work anywhere in the world for up to 2 months per year.
• Annual performance bonus
• Long-term company bonus
• 401k matching
• Life insurance
• Competitive health insurance
• Disability coverage
• A Lifestyle Spending Account
• Access to telemedicine
• Unlimited sick days policy
• Continuous hands-on learning with access to e-learning platform
• Tuition reimbursement
• Peer mentorship
• An inclusive workplace designed to accommodate people with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree