Technical Service Representative

Amcor•Washington, DC

23h•Hybrid

About The Position

To provide efficient and timely technical assistance to assigned customers in matter relating to their packaging equipment operations and to facilitate customer quality and packaging performance improvement. Level I: Possess a mechanical and electrical technical aptitude with a basic understanding of packaging machines. Generally requires management support to handle intermediate to difficult issues.

Requirements

Technical Degree
1-2 years experience in food packaging industry (material & machinery)
Willing to travel 60% or more and holds a valid driver’s license

Nice To Haves

Customer Orientation – demonstrated concern for satisfying one’s external and/or internal customers
Building Collaborative Relationships – the ability to develop, maintain, and strengthen partnerships with others inside or outside of the organization who can provide information, assistance and support.
Initiative – identifying what needs to be done and doing it before being asked to or required by the situation
Technical Expertise – depth of knowledge and skill in a technical area
Results Orientation – continuously delivers and executes on tasks in order to ensure compliance within established guidelines
Attention to Communication – ensuring that information is passed on to others who should be kept informed; both oral and written communication is clear and concise

Responsibilities

Acts as a safety leader and puts safety first in all responsibilities.
Understands customer requirements relating to problems to products and equipment.
Services customer equipment, where applicable, to maintain optimum performance of equipment, packaging films and shrink bag materials.
Identifies machinery and packaging film/shrink bag problems and ensures that they are properly communicated to the appropriate staff representatives.
Maintains accurate and timely reports on work activities and time utilization.
Performs and completes package/shrink bag and machine audits on packaging machines.
Participates in field trials of new packaging materials.
Assists in the installation and start-up of all packaging equipment manufactured and sold by Amcor.
Provides input, as requested, into the design, installation and start-up of packaging equipment manufactured by outside suppliers or RE&D.
Responsible for scheduling own time and travel and determining priority of customer calls.
Works on special projects as assigned.
Establishes and maintains effective relations with customers, sales personnel and internal Amcor staff personnel.
Completes KMS reporting within 5 days, completes expense reports within a month of business trip and turns in weekly schedules within designated time frame.

Benefits

Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 8 days per year and may vary by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)