Technical Service Representative- Adhesive Applications

jowatse•High Point, NC

7d•Hybrid

About The Position

Jowat is a leading provider of woodworking adhesives, committed to delivering high-quality products and exceptional service to our customers. We are seeking a skilled Technical Service Representative to join our team. The ideal candidate will have a strong background in woodworking and adhesives, with the ability to provide technical support and guidance to customers, troubleshoot adhesive-related issues, and contribute to product development initiatives.

Requirements

Bachelor's degree in Chemistry, Chemical Engineering, Wood Science, or a related field.
Minimum of 5 years of experience in technical support or a related role, preferably in the woodworking or adhesives industry.
Strong knowledge of woodworking processes and adhesive technologies, including hot melts, water-based adhesives, and structural adhesives.
Excellent problem-solving skills and the ability to troubleshoot adhesive-related issues in a manufacturing environment.
Effective communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
Proficiency in Microsoft Office Suite and other relevant software applications.
Willingness to travel to customer sites as needed (approximately 20 - 30% travel).
Valid driver's license and a clean driving record.

Responsibilities

Provide technical support to customers regarding the selection, application, and troubleshooting of woodworking adhesives.
Conduct on-site visits to customer facilities to assess adhesive application processes, troubleshoot issues, and provide training as needed.
Collaborate with the sales team to identify customer needs and recommend appropriate adhesive solutions.
Assist in the development of technical documentation, including application guides, troubleshooting manuals, and product data sheets.
Conduct product demonstrations and training sessions for customers and internal staff.
Collect and analyze data on adhesive performance and customer feedback to identify areas for improvement and drive product development initiatives.
Stay up-to-date on industry trends, best practices, and regulatory requirements related to woodworking adhesives.
Communicate effectively with cross-functional teams, including R&D, production, and quality assurance, to address customer needs and resolve technical issues.
Represent the company at trade shows, industry events, and customer meetings to promote our products and services.
Maintain accurate records of customer interactions, technical inquiries, and product evaluations.