Technical Service Manager, Fresh Dairy & Cheese - NY/PA
About The Position
Novonesis' Dairy Sales and Technical Service team supports customers across North America with deep expertise, collaborative problem-solving, and a consultative approach to selling food culture and enzyme solutions. The team includes account managers, technical service managers, and sales leadership working closely together to help dairy producers succeed. As Technical Service Manager – NY/PA, you will be a key technical partner to our cheese and fresh dairy customers. You will support customer retention and site optimization while collaborating closely with Account Managers and technical colleagues across North America. This role combines hands-on plant work with analytical problem-solving and strong collaboration across commercial, technical, and innovation teams.
Requirements
- 5+ years of experience in cheese and fresh dairy manufacturing
- In-plant dairy production experience (required)
- Strong knowledge of plant operations
- Bachelor’s degree in Dairy Science, Food Science, Biology, Microbiology, Chemistry, or a similar field
- Ability to conduct statistical analysis and translate data into practical process improvements
- Strong analytical thinking, curiosity, and problem-solving skills
- Ability to work independently with minimal supervision while collaborating across teams
- Valid driver’s license and ability to meet travel requirements are required
Nice To Haves
- Experience with technical trials, troubleshooting, and plant audits
- Comfort working with multiple internal and external stakeholders
- Curiosity and motivation to explore new solutions and innovations in dairy production
- Project focus with the ability to drive initiatives from analysis to execution
Responsibilities
- Enabling business retention and customer maintenance through proactive technical service and optimization activities
- Acting as a trusted technical advisor to customers, solving complex production challenges
- Supporting trials, data analysis, and technical reporting that drive customer value and growth
- Contributing technical expertise across North American regions as time allows
Benefits
- 401(k) with up to a 9% company contribution
- Minimum of 3 weeks vacation plus 12 holidays and 2 weeks of Wellness Time
- Health, Dental, Vision & Life insurance
- Healthcare savings account option
- Employee assistance program
- Parental leave
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
