Technical Service Engineer

Taghleef Industries • Rosedale, IN

3d

About The Position

The Technical Service Engineer provides technical coordination and support for Oriented Polypropylene Film (OPP) product conversions and final applications. The role supports film specification and fit-for-use activities, assists with film and converting issues, and facilitates customer and supplier relationships by collaborating with internal technical, quality, manufacturing, and commercial teams. This position reports to the Quality Manager.

The engineer coordinates support for OPP film production lines, quality and customer projects, analytical testing, audits, product trials, field validations, and customer claim investigations. The role also helps identify and implement quality improvements, supports root-cause investigations and corrective actions, and serves as a coordination point with global manufacturing and technical groups to resolve film and quality concerns. Accurate technical documentation, reporting, and communication records are maintained. Travel of up to 15–30% is required.

Requirements

• Bachelor’s degree in Chemistry, Polymer Science, Engineering Technology, or a related technical field; an engineering degree is preferred but not required.
• 3–5 years of experience with flexible webs or polymers, preferably in a manufacturing, quality, or technical support environment.
• Working knowledge of flexible web converting processes such as flexographic, rotogravure, and/or lithographic printing; adhesive and/or extrusion lamination; labeling; and food packaging applications such as VFFS and HFFS.
• Strong organizational and coordination skills, including the ability to manage multiple priorities and deadlines.
• Strong communication and interpersonal skills, with the ability to work effectively across departments and with customers and suppliers.
• Ability to travel up to 15–30%.
• Proficiency in Microsoft Office applications, especially Excel.
• Effective technical documentation and report-writing skills.
• Strong analytical, problem-solving, and critical-thinking skills.
• High attention to detail and ability to track issues through resolution.
• Must pass a pre-employment drug screen and background check.

Nice To Haves

• Cold seal converting and application knowledge.
• General understanding of winding of flexible materials.
• Familiarity with quality management systems or GFSI-benchmarked standards.

Responsibilities

• Coordinate technical service support activities for OPP film production lines related to flexible web converting and end-use applications.
• Support the identification, documentation, and implementation of quality processes and system improvements to improve consistency and continuity.
• Coordinate quality- or customer-related projects, including scheduling customer visits and hosting on-site customer meetings.
• Coordinate analytical testing for claim investigations, including sample retrieval, job request entry, and compilation of test data for technical review.
• Support audits and assist with measuring product performance against established standards and process requirements.
• Track, document, and monitor preventative and corrective actions to support achievement of quality standards.
• Coordinate documentation, data collection, and reporting of product trials and field validations.
• Assist with root-cause investigations and support corrective-action implementation with technical and quality teams.
• Coordinate customer claim investigations and tracking, and support Sales and Customer Service teams, including work related to imported films.
• Coordinate between internal teams and global Ti manufacturing and technical groups to facilitate resolution of film or quality concerns.
• Maintain accurate documentation, reports, and communication records related to technical service activities.
• Perform other related duties as assigned.

Benefits

• Paid time off and paid holidays.
• Health and prescription insurance.
• Dental and vision insurance.
• Short- and long-term disability coverage.
• Basic life insurance, with additional coverage available for employees, spouses, and dependent children through payroll deductions.
• Flexible spending accounts.
• Company-funded health savings accounts.
• Fitness reimbursement.
• Tuition assistance.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level