Technical Service Engineer II

Daifuku • Canton, MS

5d

About The Position

Daifuku Automotive America Corporation, a provider of automotive automation and material handling systems in North America, is seeking an experienced Technical Service Engineer II. The role installs, troubleshoots, and maintains company products and equipment, performs electrical, electronic, and mechanical repairs, identifies and repairs product failures, orders and replaces parts, and trains employees and customers. It also recommends products, systems, or services suited to customer needs and supports material handling systems such as Power & Free conveyors, skid conveyors, FDS friction conveyors, fork transfers, and part carriers.

The position combines hands-on field service and engineering support with project estimation and coordination. The engineer develops solutions based on customer requirements, prepares bid documents and customer quotes, participates in negotiations, supports installation through customer acceptance, and helps resolve issues with on-site project teams. Small and medium projects may be valued up to $3 million. The role may include leading or supervising associates and skilled trades.

The position requires flexibility to travel to job sites in the United States, Canada, or Mexico, and availability to work weekends, nights, overtime, and holidays as needed. The work involves accessing industrial conveyor systems by ladders, scaffolding, and screen guards, standing or walking for long periods, and lifting 25–50 pounds.

Requirements

• Bachelor's degree in electrical, mechanical, or automation engineering, or equivalent.
• Two to five years of experience in material handling and conveyor engineering for the automotive industry is desirable.
• Two to five years of experience in a construction or manufacturing environment is preferred.
• Ability to work weekends, nights, overtime, and holidays as needed.
• Flexibility to travel to job sites in the United States, Canada, or Mexico.
• Ability to negotiate industrial conveyor systems using access ladders, scaffolding, and screen guards.
• Physical ability to stand and/or walk for long periods and lift 25–50 pounds.
• Ability to choose and manage subcontractors and manage schedules and budgets.
• Ability to meet with customers, identify needs, and recognize potential sales opportunities.
• Debugging skills during commissioning of new equipment or modifications to existing equipment.
• Excellent communication skills and ability to communicate clearly and interface effectively with customers and peers.
• Ability to respond proactively to changes and handle other essential tasks as assigned.
• Broad-based customer focus and commitment to resolving problems and making decisions based on business priorities.
• Ability to gather system requirements from customer engineers and translate them into functional technical specifications.
• Proficiency with Microsoft Office, particularly Excel, Word, PowerPoint, and MS Project, as well as general computer skills.
• At least two years of experience with AutoCAD, Inventor, or other 3D modeling software.

Nice To Haves

• Strong PLC programming skills in a hands-on field construction environment.
• Machinery installation experience.
• Two to five years of material handling and conveyor engineering experience in the automotive industry.
• Two to five years of experience in a construction or manufacturing environment.

Responsibilities

• Install, troubleshoot, and maintain company products and equipment.
• Train employees and customers.
• Perform electrical, electronic, and mechanical repairs; identify, analyze, and repair product failures; and order and replace parts as needed.
• Recommend products, systems, or services that best fit customer needs.
• Work with material handling systems, including Power & Free conveyors, skid conveyors, FDS friction conveyors, fork transfers, and part carriers.
• Observe equipment in operation, listen for problems, execute test cycles, and use precision measuring and testing instruments.
• Complete preventive maintenance according to site-specific procedures and operations and maintenance manuals.
• Perform site-specific projects as assigned.
• Track parts used to maintain consignment inventory accuracy and follow stock-handling procedures.
• Interpret engineering drawings and assist site installation crews through installation and customer final acceptance.
• Perform engineering studies to develop reliable, optimized solutions based on customer requirements.
• Create bid documents and facilitate meetings and negotiations with subcontractors on small and medium projects up to $3 million.
• Create customer quotes and facilitate meetings and negotiations with customers on small and medium projects up to $3 million.
• Estimate small and medium projects up to $3 million.
• Understand project schedules and site activities required to implement material handling systems successfully.
• Work with structural design and analysis, including calculations.
• Coordinate with the on-site project team and design team to resolve issues, and troubleshoot and resolve minor on-site problems.
• Supervise associates and skilled trades as required.
• Travel to job sites within the United States, Canada, or Mexico as required.

Benefits

• Medical, dental, and vision insurance available on day one.
• Optional critical illness and accident insurance.
• Flexible Spending Account and Health Savings Account.
• Company-provided life and disability plans.
• 401(k) through Fidelity.
• Seven paid sick days, prorated according to start date.
• Thirteen paid vacation days, prorated according to start date.
• Eleven paid holidays.
• Yearly performance bonuses.
• Personal protective equipment reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level