Technical Service Engineer

Elliott Group, Ebara Corp•Jeannette, PA

About The Position

The Technical Service Engineer at Ebara Elliott Energy provides engineering support, troubleshooting, and optimization for rotating equipment, including compressors, steam turbines, and cryogenic pumps. The role combines mechanical and analytical problem-solving with customer-facing support in industrial environments. The engineer investigates field problems, helps resolve technical issues involving equipment startup, operation, maintenance, repair, and rebuilds, and develops and implements corrective actions. The role also supports product reliability, warranty matters, field modifications, equipment performance testing, technical documentation, training, and product development. The engineer works with customers and internal engineering and service teams, both at customer sites and in the office.

Requirements

Bachelor's degree in Mechanical Engineering, Industrial Engineering, or a similar discipline.
At least 4 years of engineering experience with rotating equipment such as compressors, turbines, or pumps.
Working knowledge of product specifications and manufacturing principles.

Nice To Haves

Prior experience troubleshooting complex machinery.
Prior customer support experience.
Experience troubleshooting vibration issues.

Responsibilities

Perform and direct investigations, projects, and related activities requiring independent action and decision-making.
Execute service engineering assignments using engineering theory, standard techniques, procedures, computer programs, and criteria.
Assist field engineers with major technical issues involving startup, operation, maintenance, repair, and rebuild of Elliott equipment, packages, and related systems.
Visit customers and equipment installations to investigate problems, develop corrective steps, present them, and implement them.
Operate vibration diagnostic equipment to analyze and document field vibration problems, consult on corrective actions, and issue reports.
Collaborate across departments to resolve field troubles for assigned product lines.
Coordinate with engineering departments on product specifications, manufacturing, assembly, material quality, testing, repair, performance, and operation; consult service groups on parts orders, engineering studies, and equipment modifications.
Collaborate on new product development and improvement of existing products from a service perspective, including preparing and conducting experimental programs for field equipment modifications.
Review field performance data, perform calculations, and issue customer reports on performance testing in place of shop testing.
Prepare technical reports on mechanical and aerodynamic performance issues for warranty negotiations and potential court trials.
Initiate drafting requests and approve layout and detail drawings for field programs and service requests.
Initiate Field Modification Forms through the Field Modification Database to record change parts required for trouble jobs.
Estimate costs for epidemic or extraordinary troubles and provide technical assistance in administering warranty policy and warranty reserve issuance.
Acknowledge potentially hazardous product situations, notify field personnel and customers, establish parts exchange programs and appropriate accounts, and initiate programs to reduce field problems and warranty costs.
Investigate and consolidate product reliability information and compose reports.
Keep informed about new technology; review engineering transmittals, procedures, calculations, and instruction-book write-ups for acceptability, and share relevant knowledge with others.
Outline, evaluate, edit, and sometimes write technical manual content and service engineering bulletins concerning special procedures, materials, modifications, or company policy.
Develop and/or present training programs for Elliott personnel or customers in the field or at headquarters.
Develop Service Engineers’ experience and knowledge in problem-solving procedures, computer programs, and engineering transmittals.
Provide assistance to EPD Product Managers as requested and assist the Senior Engineer in meeting group objectives.
Submit written ideas to improve Elliott products, cost, service, application, sales, and productivity.
Assist the Senior Service Engineer in developing internal and external working procedures and standards.
Monitor personal absorption and contribution levels.
Provide direct customer and user support at customer sites and in the office.
Support the Global Service R&D Champion as requested.